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re: UPDATE: I was warned, by many on this board, about JIM'S Firearms
Posted on 2/3/17 at 1:03 pm to bbvdd
Posted on 2/3/17 at 1:03 pm to bbvdd
I wanted to bring this to the gunsmith's attention, pull the gun and make sure it was definetly gonna be ready. Sometimes there seems to be a break down of communication and I really wanted to intervene and make this situation right. I feel terrible that things like this happen. I want people to have a good positive experience and I will do anything to try and make that happen.
Posted on 2/3/17 at 1:36 pm to bbmel23
quote:
bbmel23
As someone who has not owned a business but does have an iota of sense, I can tell you guys how to run your department. First, give realistic return days. When you say you will have a gunsmithing job done, do everything you can in your power to get it done by that due date (it seems like your smiths are lazy and push work back). Next, diagnose the issue and order parts for the fix immediately or send a gun into the factory that needs work done. If your gun is not a typical job and is having trouble cycling, do the diagnosis as soon as you receive it, don't push this back. The scope mounting, sight changing, and cleaning is stuff that takes less time and that your department should be proficient at already. If someone has a gun that isnt working at all, you have to see what that issue and resolve it as soon as you receive it and then you should call the customer back with what the issue is,how you will fix it, what parts you need to order, and total cost for parts and labor. Either that or you offer to send it in to the factory. Finally, if you guys are swamped, don't take in more jobs. Refer people to other places. They will less likely to be pissed if you are honest and say you can't get it done in the time they need it done. Refer them to another place and be done.
For such a large store, you guys don't have good customer service skills and that is a serious issue especially considering you guys charge more for guns than any other store in BR. At least justify the cost through phenomenal customer service (the prices are still too high though). If everyone acted like Brian Daniels in that store, more people would come. Brian is the only competent person working there.
This post was edited on 2/3/17 at 2:32 pm
Posted on 2/3/17 at 1:59 pm to bbmel23
quote:
Sometimes there seems to be a break down of communication and I really wanted to intervene and make this situation right
sorry, but this is just comical.
BOSSFLOSS: my shotgun won't cycle, i need it back on Feb 2. Can you do that?
JIMS: yes
BOSSFLOSS (mid- Dec): just reminding you, i need it back Feb 2. Can you do that?
JIMS: yes
BOSSFLOSS (mid-Jan): i have someone else that can fix it before Feb 2...if i leave it here will it be fixed by Feb 2?
JIMS: yes
BOSSFLOSS (Feb 1): i'm here, gun ready?
JIMS: no
Posted on 2/3/17 at 2:22 pm to bbmel23
quote:I understand this, but 5 times in inexcusable.
Sometimes there seems to be a break down of communication
Posted on 2/4/17 at 10:30 pm to bbmel23
quote:
I want people to have a good positive experience
Meh, you can say it all you want --- Proof is in the pudding. Offer this man something solid.
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