re: Somebody's got to rethink the car dealership model

quote:

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there's no need for salesmen at all in the current system. All they do is take you on a test drive and relay info from the finance manager

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True. I went and test drove some cars this past weekend. Sales guy sits down and gets my info, then says, "Let me go grab John. He's our expert Tacoma guy." John walks over, pats my salesman on the shoulder and says, "I'd love to help, but your salesman here knows more about Tacomas than I'd ever know." Cool, my guy knows his trucks. Let's go look at them.

Out on the lot the salesman is fumbling to answer my questions and can't even tell different models apart despite their being a giant logo painted on the rear fender. If this was their top Tacoma guy, then this dealership is in serious trouble. I want a guy I can talk technical with. Not some blow-hard who only knows about bluetooth syncing.