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Started By
Message
AT&T U-Verse internet constantly going out.
Posted on 9/9/15 at 10:22 am
Posted on 9/9/15 at 10:22 am
For the past 3 days the modem seems to reset itself every 20-30 mins. I can hear it click, then the service is interrupted for about 2 mins until it resets. Is this a common problem? Is it a modem issue or a service provider issue? It's driving me crazy.
3
Posted on 9/9/15 at 10:39 am to upgrayedd
Odds are it's the cable modem they've provided. Your TV service is fine, right? What about phone service (if you have it)?
If those are good, then it's definitely the modem. You'll have to contact customer support and have them ship you a new one.
Bad news here. It'll easily take 3-5 days for that to get to you. It took my replacement a while to get to me when my old modem died.
If those are good, then it's definitely the modem. You'll have to contact customer support and have them ship you a new one.
Bad news here. It'll easily take 3-5 days for that to get to you. It took my replacement a while to get to me when my old modem died.
Posted on 9/9/15 at 10:54 am to upgrayedd
Which gateway do you have? If 3801hgv, tell them to send you the new arris gateway as a replacement.
Posted on 9/9/15 at 11:14 am to upgrayedd
Their product is shite. It won't get better
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