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Message
re: US Airways Sucks
Posted on 3/2/15 at 9:00 am to lsufanintexas
Posted on 3/2/15 at 9:00 am to lsufanintexas
US Air is horrible. Their counter agents always pass the buck to the customer service line and the customer service line passes the buck to the counter agents.
Just a terribly run organization.
Just a terribly run organization.
1
Posted on 3/2/15 at 9:05 am to FairhopeTider
quote:
the GF, who is a frequent flyer, taught me to immediately get on the phone with customer service
While that would normally work, it was impossible to contact anyone by phone. The normal line would hang up on you, and if you found a line in which you could hold, it was over 8 hours in some cases.
Check out tweets to @americanair to see just how bad it was this weekend. I was supposed to leave from BTR Satruday afternoon and they couldn't rebook my departure until after I was set to return on Wednesday.
This post was edited on 3/2/15 at 9:06 am
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