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re: ATMOS energy - Gas fireplace problem

Posted on 11/3/14 at 10:10 am to
Posted by stampman
Louisiana
Member since Oct 2006
4922 posts
Posted on 11/3/14 at 10:10 am to
I've really never had a problem with their CS....always prompt in answering and handling my request. My fireplace is the only thing that uses gas at my house so I have them cut it off for the summer and turn it back on in late Oct. to avoid the monthly maintenance fees they charge, even if you use no gas. (of course there's a 60 dollar turn on fee).
Is your gas always on? Are you a "seasonal" customer? If so, your line usually has air in it the first time you try to light it for the winter...if so, just keep at it until the gas takes hold. Otherwise, you may have a fireplace issue.
Posted by BugAC
St. George
Member since Oct 2007
52951 posts
Posted on 11/3/14 at 10:14 am to
quote:

I've really never had a problem with their CS....always prompt in answering and handling my request. My fireplace is the only thing that uses gas at my house so I have them cut it off for the summer and turn it back on in late Oct. to avoid the monthly maintenance fees they charge, even if you use no gas. (of course there's a 60 dollar turn on fee).
Is your gas always on? Are you a "seasonal" customer? If so, your line usually has air in it the first time you try to light it for the winter...if so, just keep at it until the gas takes hold. Otherwise, you may have a fireplace issue.


Is it possible they shut off my fireplace during the summer months?
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