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VOIP for business?
Posted on 8/1/14 at 9:29 pm
Posted on 8/1/14 at 9:29 pm
Anyone have experience using a VOIP carrier for business, recommendations? Monthly pricing is very appealing and would like feedback if someone has made the switch for their business.
Thanks.
Thanks.
Posted on 8/2/14 at 7:57 am to jmon
I have never used it myself, but a couple of clients I worked for used CBeyond for T1/VOIP and had no complaints.
Posted on 8/2/14 at 8:39 am to jmon
If it's for more than 4 users, stick with a premise based system, much more reliable. It's not a bad option for a small office if you have a reliable Internet connection. Freedom Voice is a good option.
Posted on 8/2/14 at 9:36 am to jmon
Since I'm an audio engineer I do bring a special ear to the process, but I can hear the quality degradation of a VoIP line. Best way to describe the effect: it's as if the first letter of many of the words have been cut off.
If you can live with your customers hearing "'est way to 'escribe 'he 'ffect", go for it.
If you can live with your customers hearing "'est way to 'escribe 'he 'ffect", go for it.
Posted on 8/2/14 at 10:08 am to jmon
We installed Cisco voip this year. We use power over ethernet which simplifies office cabling - one jack / one cable for phone and computer but caused us to upgrade our network switches. In some cases we had to replace Cat 3 cables.
It was a smooth transition. No voice quality / reliability issues.
It was a smooth transition. No voice quality / reliability issues.
Posted on 8/2/14 at 10:22 am to ArkLaTexTiger
quote:
We installed Cisco voip this year. We use power over ethernet which simplifies office cabling - one jack / one cable for phone and computer but caused us to upgrade our network switches. In some cases we had to replace Cat 3 cables. It was a smooth transition. No voice quality / reliability issues.
What you are describing is a VOIP on premis PBX system. The OP is asking about a VOIP carrier which is something completely different.
I'll second what the other poster said about if you have more than 3 or 4 phones you are going to want to use some sort of on premis system. Registering tons of phones to a system in the cloud is for the birds.
Posted on 8/2/14 at 10:24 am to DoctorTechnical
quote:
Since I'm an audio engineer I do bring a special ear to the process, but I can hear the quality degradation of a VoIP line. Best way to describe the effect: it's as if the first letter of many of the words have been cut off.
This can happen if the system isn't configured correctly. Specifically a feature called "voice activity detection". One should always disable this "feature".
Posted on 8/2/14 at 1:06 pm to jmon
We resell a voip service and i was skeptical that the "hd" quality phone was better than the normal one i had.
But man, it is so much clearer than what we are used to on cell phones.
And versatile as well, as in apps, web apps etc.
But man, it is so much clearer than what we are used to on cell phones.
And versatile as well, as in apps, web apps etc.
Posted on 8/2/14 at 2:46 pm to ADLSUNSU
quote:Thanks, that's a great word-specific tool that I can add to my kit. Folks seem to think that just because I can make a radio station work that I can help them vet phone services. "Well, um, sure, (runs off to check TD...) you just ask the sales engineer [this] to see if he knows what he's talking about."
MikeBRLA
quote:Have a particular VoIP codec that you like? From a quick search I found this discussion. Worthwhile? BS?
ADLSUNSU
Posted on 8/2/14 at 9:11 pm to jmon
What are the carriers you are looking at? Also, can you give a little info about the rest of your setup? Specifically, how many users there are going to be, what kind of Internet connection and what is the speed on it.
With VoIP, there are so many factors that will affect how much you will like it. I have some customers that absolutely hate it but their network sucks and they don't want to listen to reason. Others will never go back to traditional service.
With VoIP, there are so many factors that will affect how much you will like it. I have some customers that absolutely hate it but their network sucks and they don't want to listen to reason. Others will never go back to traditional service.
Posted on 8/3/14 at 8:33 am to The Next
Small office with 4 users, iPhones for all. Will have 6 phones in facility in all, and like the feature of having the iPhones appear as "office" phones when calling/answering from job sites or on the road.
Currently have a pbX system with voice mail through ATT landline. Also have Charter Internet 6ombps.
So, to recap, we would like 5 desktop phones, 1 breakroom phone, 1 fax line (and yes, some of our clients still fax), and integrate 4 iPhones into the mix. I was looking for a reliable VoIP carrier and provider to use with our Charter high speed cable internet.
Thanks for the input.
John
Currently have a pbX system with voice mail through ATT landline. Also have Charter Internet 6ombps.
So, to recap, we would like 5 desktop phones, 1 breakroom phone, 1 fax line (and yes, some of our clients still fax), and integrate 4 iPhones into the mix. I was looking for a reliable VoIP carrier and provider to use with our Charter high speed cable internet.
Thanks for the input.
John
Posted on 8/3/14 at 8:36 am to The Next
I am an NEC dealer in Baton Rouge and we offer both premise based VOIP systems and cloud services from NEC. Most of the trouble you will have will be network issues not the service.
Posted on 8/3/14 at 8:40 am to jmon
Yes, we use Shoretel Voip internally and are on AT&T's digital voip network externally.
It cut our monthly bill in half and the service is better.
It cut our monthly bill in half and the service is better.
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