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Message
How to get Charter to repair internet service
Posted on 7/15/14 at 9:11 pm
Posted on 7/15/14 at 9:11 pm
Charter internet has been out sporadically for two weeks now and when working the speeds are pathetic. Tonight it is completely down for three hours now. I understand home internet is a best effort service. But in dealing with Charter for many years I have learned that if it is broken.........simply wait until they fix it. Trying to call tech support is absolutely like banging your head against the wall. It NEVER gets fixed until they decide to fix it.
So my question is..........does anyone have an idea on how I can resolve this systemic problem? Choosing another provider is not at option since there are none where I live.
Am actually hot spotting my phone right now and if my 10GB plan would last my household for 30 days I may drop Charter all together. Anyone know a good way I can gauge the bandwidth I currently use with Charter over a 30 day period.
I swear the way that Charter treats customers borderlines on criminal.
So my question is..........does anyone have an idea on how I can resolve this systemic problem? Choosing another provider is not at option since there are none where I live.
Am actually hot spotting my phone right now and if my 10GB plan would last my household for 30 days I may drop Charter all together. Anyone know a good way I can gauge the bandwidth I currently use with Charter over a 30 day period.
I swear the way that Charter treats customers borderlines on criminal.
This post was edited on 7/15/14 at 9:14 pm
3
Posted on 7/15/14 at 9:36 pm to Daygo85
Charter customer service is awful.
I would keep calling and get a tech out there
I would keep calling and get a tech out there
Posted on 7/15/14 at 9:37 pm to Daygo85
They sound shittier than most cable companies. Have you checked on the availability of U-Verse where you live? I can't imagine surviving on 10GB a month on my own, let alone with someone else sharing it. I use more than that in a day sometimes.
BitMeter will monitor bandwidth on any PC on which it's installed.
BitMeter will monitor bandwidth on any PC on which it's installed.
This post was edited on 7/15/14 at 9:41 pm
Posted on 7/16/14 at 5:51 pm to Daygo85
File a complaint with the BBB and FTC and charter will be blowing your phone up trying to fix the problem.
This post was edited on 7/16/14 at 5:52 pm
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