Just curious but why not? If he sent an email and the manager/owner offered to comp the entire meal why would you not take that? I have a hard time imagining that anyone would want to pay for a meal that the OP described when being chastised by the waiter and the incorrect food was brought out.

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Posted by LouisianaLady

Member since Mar 2009

81247 posts

Posted on 6/17/14 at 3:51 pm to PurpleAndGold86

quote:
Just curious but why not? If he sent an email and the manager/owner offered to comp the entire meal why would you not take that? I have a hard time imagining that anyone would want to pay for a meal that the OP described when being chastised by the waiter and the incorrect food was brought out.

Several reasons.

Firstly, there is an insane amount of people out there who purposely complain about restaurants to get something free out of it.
I've had one truly awful experience. If I met anymore with more than a few, I'd immediately think the problem is them.. not the restaurants.
You don't want to come off as one of those people. You want management to know you're not digging for a freebie.

Secondly, the restaurant owner is not the person who gave you a bad attitude and bad service. He might not at all be aware his server did this. They already don't turn a huge profit in the industry (although I'm sure Bourbon House does fine), and I don't generally find it necessary to get my food comped for something non-food-related.

Orders were wrong, but not gross or improperly cooked.

You pay the ticket for the food and the tip for the service. Bad service? Don't tip.

I see no issue with taking them up on the offer for comped stuff, but I totally understand not accepting.

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Posted by GaryMyMan

Shreveport

Member since May 2007

13498 posts

Posted on 6/17/14 at 3:53 pm to PurpleAndGold86

quote:
Just curious but why not?

I just don't like using coupons or groupons or any other discount. I've got a card for a free Starbucks drink that has sat in my car for 6 months because I don't want to use it. That's because I'm crazy. But in regards to taking a free meal or a credit card charge-back after registering a complaint: I want the restaurant to know that I'm coming from a place of trying to help them (or just to bitch), not to game them for another free shitty meal.

The only time I've ever done anything like this was when I sent an anonymous letter through the mail to the owner of a restaurant in my neighborhood that was clearly going downhill fast. I had to keep it anonymous since I knew the owner but I wanted to tell him how bad it had gotten - because he was never there, and I wanted a good neighborhood bistro. Turns out he was embezzling and the place just sold, to be reopened as something else.