re: Contacting a restaurant for bad service..

I've only one time had service that was bad enough to warrant no tip. But it went beyond no tip. I was livid.

Cafe Italia in Destin. Was with Brag and a couple girlfriends.

The place was a patio attached to this woman's house. Supposedly she made "real" home Italian food, so we prepared for a decent wait while they cooking everything and we knew what to expect.

What we didn't expect was the dinner lasting 3.5 hours when we ordered pizza. We didn't expect the waiter to say I must be the snobby diva of the group when I inquired about the lobster ravioli portion (just asking if I should get it as an app or an entree). We didn't expect the owner to call us rude and practically kick us out when we told her what her server did.

It was horrid. Every table around us was equally as pissed. That server must go home with $5/shift.

Googled the place that night, and apparently tons of people complained about the same stuff and the owner just hangs up or yells at them.
The good reviews online look sketchy and are from similar names on different websites.

ETA: Just Googled and there is a Cafe Italia in Destin still, but it is definitely not the one we went to. Maybe she bought anew building or something.