So how does doing business with the NY Yankees and Jerry Jones equate to better service?

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Legends, headquartered in New York City, is owned by a private equity group and counts Dallas Cowboys owner Jerry Jones and the New York Yankees organization as minority stakeholders. The stadium completed its takeover of ASM Global last year, creating one of the world's largest venue and hospitality groups. ASM and a local predecessor company have run the Superdome for the state of Louisiana since 1977. Legends was chosen by ASM to replace Sodexo as the Superdome concession provider after a process that involved a consultant's report on the relative merits of the two firms. The seven-member Louisiana Stadium and Exposition District board — known as the Superdome Commission — approved ASM's move in June.

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The Superdome suites, which typically offer a host of different food and beverage options, were a primary focus of the recently completed $560 million stadium renovation. Saints President Dennis Lauscha described the upgraded suites as the "engine" for generating revenue to help pay off the $300 million renovation bonds issued by the state to help fund the project. The suites typically cost from $10,000 to $30,000 per game to lease, depending on size and importance of the event. Leasing a suite for a full season can cost $1 million or more, depending on size, location and other options like corporate branding, according to specialist stadium suite brokers. Under the current lease agreement, the Saints receive 42% of all concession revenue generated at the stadium. It is not clear what led to the poor service and food quality last month. When it took over the contract in July, Legends said it expected to re-hire essentially all of the 880 staff that had been employed by Sodexo. Legends spokesperson Stacey Escudero referred to the letter from Fitzmorris and declined to comment further. ASM Global general manager Evan Holmes made a brief reference to the issues at the Superdome Commission's last meeting on Aug. 27, noting that "we had some opportunities for improvement after the first game." ASM declined to comment further. In response to complaints from the Jaguars game, Saints spokesperson Greg Bensel said that the organization "learned about the issues facing Legends at the Jacksonville game as they were happening" and "immediately worked with them to help mitigate as best possible the issues that they were facing."

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