Insurance story from this week

I moved and bought a new house. I insured the new house with my previous insurer (I'm not telling the company, but it's a top company).

The new premium was sort of ridiculous high, but I said okay, I'd like to pay it every 3 months, split into quarters. Office manager said okay, and charged me way less than the full annual premium divided by four. Okay, I thought, and paid it.

Apparently she flunked math her entire life.

So this week I get a letter in the mail from "the underwriter" that my policy is cancelled for "non payment."

I talked to the office manager yesterday and she swore she noticed it and was in the process of getting it fixed. Well, as of this morning, she or her boss refuse to answer the phone or emails. I call the corporate office, and the LITTLE GIRL on the phone can do nothing except say "Sorry, as of now your policy is cancelled." And..."Sorry, I can't get anyone on the phone to solve this because it's lunch time."

I said, "So we got hit by tornados two nights ago, and you're telling me I was not covered while those tornadoes were hitting?" Yes, said the little airhead.

And also, "So I was 'not covered' because of yalls mistake, and no one can help me because they're all out eating a cheeseburger?" Yes, said the little airhead. I'm not mad at her, it's not her fault, in fact she's probably the best kid in the world. But I'm just sitting here having been told I "was not covered if the tornadoes had hit my house Monday night."




I called a rep from the same company, in my new town, and she fixed it right away, charged me properly, and send me a "evidence of insurance"

Meanwhile, the previous agent and the previous agent's office manager have not answered my email from 9am today, and also the other management personnel from their corporate have not responded since their cheeseburger eating contest ended 54 minutes ago.