I actually had a phenomenal customer service experience with them. My masai mara was not properly cycling 7 1/2s during dove season. Called them up, they had a prepaid box at my house two days later. Dropped it at UPS and the very next day, I got a call from an absolute baw who knew exactly what was going on, fixed it for free and even said that they had another issue with them that my gun was not experiencing, but they were going to replace another part just to be safe. The gun was back at my house 2 days later with a hat to boot. I'd be hard pressed to think of a time where I had better customer service with literally any company.

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Posted by CFDoc

Member since Jan 2013

2104 posts

Posted on 4/12/24 at 10:56 pm to Tiger Pants 318

quote:
actually had a phenomenal customer service experience with them

Do you remember what year that was?

When Retay originally started, they had no official us headquarters. Customer service was non existent and required sending guns back to turkey or getting lucky with a Retay dealer.

Then Retay USA started and they hired a good guy to running the customer service and a lot of spare parts in stock.

Then they had all the issues with the economic failure in turkey. This is when prices spiked and dealing with the company got sketchy. They turned Retay USA into nothing more than an automated phone response.

Maybe things have turned around and they have their footing again in the USA. I haven’t dealt with them in years so glad to hear if they’re back to solid shape.

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