re: 1st world problem of the day. Chick Fil A drive thru etiquette.

quote:

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Y'all don't go trashing up the Lord's chicken joint. Take that shite to Sonic. Act like you've been there before.

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I don't eat either place because I do not care for either place but my daughter loves her some chick fil a so I frequent it pretty regularly. Service has always been stellar but we have one close to the house that I avoid like the plague because for some reason its about like going to a Krystal...service is LOUSY. Its well known in our area, it doesn't do nearly as much business as another one about 5 miles away where service is stellar.

I forgot about how lousy it was recently and went through the drive through. 2 employees standing at the menu sign in the left hand lane, none in the other lane. Only car in site was me. I proceed to where they are standing and they ask me if I had ordered on the APP. I tell them no. They tell me I will have to get in the other lane. When I point out there is no one but me in the line and the line winds up the same place and that one of them will take my order when I am in the other lane they said that yes, all of that was true, but the lane I was in was only for orders from the app and I would have to get in the other lane. I proceed to the window and they have no idea what I am doing there...I tell them I would like to place an order. They ask me if the people at the menu side took my order and I told them no because I was in the wrong lane. They told me this was correct and that I would have to change lanes. When I pointed out at this point there was only one lane and I was in it and wasn't going to move until they took my order they had the manager come over and explain that I was in the wrong lane. When I asked what lane I should be in he had no choice but to tell me the lane I should be in was indeed the lane I was in since there was only one lane but that they could not take orders from the app lane or at the window and I would have to pull around. Still no one else in the line...no cars at all. I pointed this out and he agreed and actually said they weren't busy so If I would pull around into the lane I was supposed to be in they would take my order. I told him my truck had broke down and would not crank. He took my order, gave me my food and I drove away, still no one in line at all. For whatever reason this location has lousy service, does almost no business compared to most, is dirty and is always out of something on the menu. Its been there about 5 years and has always been that way. Its been remodeled at least once in 5 years. Why I have no idea but it did not change anything, still lousy service.