All star Ford Denham Springs. I brought my truck in for an oil change and asked them to check to see if I needed a front end alignment since there was a slight pull to one side.

They called back and recommended the alignment so I told them to proceed.

Fast forward, I pick up the truck. As I’m reviewing the service paperwork I notice the numbers on the alignment are exactly the same, before and after. Like to the 3rd decimal place. So I inquire why did they align it if there was no need. Lots of hemming and hawing that culminated in “well you told us to do it so we did it.”

Eventually the service manager was involved. The dummies had already given me the keys before I paid. I told them it was real simple, I’ll pay for the oil change, but you’re gonna eat the alignment… or I’ll walk out and you can eat both. That MF argues with me for another 5 minutes, brings out the technician to cry about paying for his time, etc. I turned to leave and he comped the whole service.

Dealerships are shady.

1 ...

Report Post

Posted by td1

Baton Rouge

Member since Oct 2015

2844 posts

Posted on 1/18/24 at 12:51 pm to fjlee90

quote:
All star Ford Denham Springs

Took truck in for steering module issue.

Was told part is on back order.

Part arrives and is installed.

Was told part is defective, bc it will not program, and another one will be ordered. (This is where I should have told them I was picking it up.)

Waited two weeks, called back, said it was still on backorder and they would get back to me with the expected ship date in a few days.

Got busy, but called them back the next week. Part is on backorder with no expected ship date, sorry we forgot to get back with you.

Told them to make it drivable, I was picking it up until the part arrives.

Pick up truck (and pay warranty deduct. for the incomplete warranty claim) Have more errors, lights, dings, etc on the inst cluster.

The above time does not account for the days/weeks they were scratching their head and talking to engineering on the phone, etc. about why it won't work.

Get home, fire up Ford FDRS/FDS (I pay for a dealer account for my other vehicles not under warranty, if you don't know this is the software Ford gives the dealers to flash/diagnose your Vehicle), and get the codes.

Look up the Ford procedure / programming steps / gotchas in the service manual for the truck.

Follow the exact procedures Ford has in the service manual for replacing the steering module on this truck.

Finished by reflashing and calibrating the module(s)in the correct order.

The truck is completely fixed and passes all Ford digs.

This fiasco started 9/25 (somewhere around there was when I dropped it off) Got the vehicle back 12/5. If they had a decent tech on my case, I could have been in and out in three weeks.

0 ...

Report Post

O-T Lounge - Replies to Post

Return To Board

Page 1

Return To Board