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Started By
Message
att fiber connector repair
Posted on 11/18/22 at 12:06 pm
Posted on 11/18/22 at 12:06 pm
I have ATT internet service, fiber. The connector that plugs into the modem/router, like a phone jack, broke. Can i repair that? it is working now just fitting in the slot but it is loose. do i have to call ATT? can i fix it?
thanks, i'm old and dumb so don't assume anything if you have a response.
thanks, i'm old and dumb so don't assume anything if you have a response.
2
Posted on 11/18/22 at 12:09 pm to SFVtiger
I wouldn't mess with it. Call them, that is what you pay them for.
Posted on 11/18/22 at 1:00 pm to SG_Geaux
It's 10 minutes for them and they have the proper tools. For you, you'd have to buy them and then honestly, you'd probably frick it up.
My company does a LOT of fiber optic terminations.
My company does a LOT of fiber optic terminations.
Posted on 11/18/22 at 1:01 pm to SFVtiger
1. Are you talking about the connector in the modem/router, or the connector on the cable(s) you have connected to the modem/router?
If it's the connector in the modem/router, call ATT.
2. If it's the connector on one of the cables, is it the cable coming from your wall into the modem/router, or is it the cable coming out of the modem/router into your computer?
If coming out of your wall, call ATT. If it's the cable going to your computer, just replace it yourself. A new Ethernet cable will cost you a few dollars and save your the aggravation of having a tech come out.
If it's the connector in the modem/router, call ATT.
2. If it's the connector on one of the cables, is it the cable coming from your wall into the modem/router, or is it the cable coming out of the modem/router into your computer?
If coming out of your wall, call ATT. If it's the cable going to your computer, just replace it yourself. A new Ethernet cable will cost you a few dollars and save your the aggravation of having a tech come out.
Posted on 11/18/22 at 1:07 pm to Joshjrn
it's the cable coming out of the wall, connected to the modem/router
gonna call ATT thanks
gonna call ATT thanks
Posted on 11/18/22 at 1:13 pm to SFVtiger
quote:
it's the cable coming out of the wall, connected to the modem/router
gonna call ATT thanks
Yeah, that's their proprietary line. Better to just not mess with it.
This post was edited on 11/18/22 at 1:14 pm
Posted on 11/18/22 at 3:47 pm to Joshjrn
quote:
Yeah, that's their proprietary line
Pretty sure it's just a fiber jumper
Posted on 11/18/22 at 5:28 pm to bluebarracuda
quote:
Pretty sure it's just a fiber jumper
Is it? I haven't looked behind that book case in a while
But still, for a neophyte, I'd probably just leave it be.
Posted on 11/18/22 at 9:43 pm to SFVtiger
quote:
t's the cable coming out of the wall, connected to the modem/router
My fiber comes out the wall to a converter box. Fiber in, patch cable out, which connects to the modem/router. If I am reading this correctly, just get a new patch cable. Maybe you have a different setup than mine though
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