They all suck.

Delta was going to strand me in Houston because they claimed my previous flight was delayed due to weather. Well 3 different people who had the same connection told them it was a mechanical delay, they kept denying and saying it was weather and they owed us nothing. I showed them the picture of the "mechanical" delay from the board before the flight and all of a sudden they were able to hold the plane for us to make the connection. They were going to leave us stranded with no compensation in Houston overnight trying to say it was weather... when it was going to cost them a few bucks the flight was held. Imagine if they wouldn't have dicked with us in the first place and just did the right thing.

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Posted by Eurocat

Member since Apr 2004

15090 posts

Posted on 6/25/22 at 11:59 pm to armsdealer

quote:
Delta was going to strand me in Houston because they claimed my previous flight was delayed due to weather. Well 3 different people who had the same connection told them it was a mechanical delay, they kept denying and saying it was weather and they owed us nothing. I showed them the picture of the "mechanical" delay from the board before the flight and all of a sudden they were able to hold the plane for us to make the connection. They were going to leave us stranded with no compensation in Houston overnight trying to say it was weather... when it was going to cost them a few bucks the flight was held. Imagine if they wouldn't have dicked with us in the first place and just did the right thing.

What I don't understand is two things.

1. Why do companies do this? Don't they know they will get blasted in social media for doing this, don't they know the value of long term customers?

But a second question -

2. Why do the employees do this? You might say they are lazy but would the opposite be true, just put you on the next flight, boom, problem solved? If I am a gate agent I don't dick around, I say "Oh, mechanical problem, thats all I needed to know to get you on this next flight...here you go sir..." wouldn't doing that be what any logical gate agent would do, less headaches?

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Posted by Tarps99

Lafourche Parish

Member since Apr 2017

7740 posts

Posted on 5/31/23 at 3:28 am to armsdealer

quote:
They were going to leave us stranded with no compensation in Houston overnight trying to say it was weather... when it was going to cost them a few bucks the flight was held.

There it is. The problem in a nutshell. And Joe and Buttplug are there to fix this with proposing higher compensation for bumped or cancelled flights that could make air travel unaffordable again.

As long as they can blame it on weather, you get nothing, but the moment it becomes the airlines fault, it can be like getting a winning scratch off.

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