re: Customer wants a refund for the 2 FREE cookies she received from the baker... Who's right?

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the twitter argument says that if the baker is able to give 2 free cookies to a customer in addition to the normal order, the normal order was overpriced and that the customer is entitled to a refund of the 2 additional free cookies.

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So basically, you argue that if loss leaders exist as part of the business plan, then someone is entitled to a discount because they feel like it.


I may not start that business I was thinking about after all.