How do I find out if a booking company is legit?

1.5/5 star rating with the BBB

35 complaints closed in last 3 years

3 complaints closed in last 12 months

LINK

Things to consider that I noticed.

First off, if I see grammar or spelling errors on a legal disclaimer / policies I run. Every time. If you can't get that right, no thanks.

quote:

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This advance payment is applied toward the total cost of your vacation rental. and is refundable 60 days prior to the check-in date.

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quote:

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Reservations may be made up to one (1) year in advance, however, rates and properties are not guaranteed. In the event our team has incorrectly quoted rates due to a computer or human error, we may correct the reservation at our sole discretion.

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So, they can adjust your rate at any time (even past the no cancellation window) and just claim it was "human error"

quote:

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Please understand NO refunds for any reason will be issued without the purchase of our Carefree Cancellation Waiver. We recommend that you purchase our Carefree Cancellation Waiver. The cost is four and a half (4.5) percent of the total reservation charge. This fee is non-refundable and non-transferable and is due at the time of purchase.

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No cancellations whatsoever unless you purchase the travel protection they require at a cost of 4.5% of your reservation total. If there is a hurricane or storm heading that way unless there is a mandator evac your payment is non refundable even with their travel protection.

In short, looks legit but savings come with a risk.




FWIW, I am one who never purchases travel insurance so I am not opposed to assuming risk when it comes to savings.

Good enough for me. I did look at the BBB complaints and most were disputed by the company.

I'm kind of ignorant of what the average complaints/ month or years should be for this type of service.

Thanks y'all