I paused my Subscription several months ago when the price spiked. I should have canceled then, but like an idiot, I just put it on Pause for 6 months. Today, I noticed 2 back to back charges for YTTV without warning that it would restart.

I submitted a refund request for the double charging and would like both charges refunded.

Anyone have success getting a complete refund with them?

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Posted by bluebarracuda

Member since Oct 2011

18234 posts

Posted on 1/28/21 at 7:44 am to Tarps99

quote:
I just put it on Pause for 6 months

quote:
YTTV without warning that it would restart.

Sounds like you got a warning when it would restart

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Posted by Tigerbait231

Bossier City, LA

Member since Jan 2009

574 posts

Posted on 1/28/21 at 10:52 am to Tarps99

i cancelled before after i thought i had already cancelled and it was half the month gone. they gave me a refund then no problem.

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Posted by DukeSilver

Member since Jan 2014

2720 posts

Posted on 1/28/21 at 12:43 pm to Tarps99

quote:
I just put it on Pause for 6 months. Today, I noticed 2 back to back charges for YTTV without warning that it would restart.

Were those 2 months after the 6 month pause? So month 7 & 8, and if so how did they "double charge you"?

Unless those assumptions are wrong sounds like you forgot to take care of business and are now crying about it.

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Posted by Tarps99

Lafourche Parish

Member since Apr 2017

7418 posts

Posted on 1/28/21 at 9:08 pm to DukeSilver

quote:
Unless those assumptions are wrong sounds like you forgot to take care of business and are now crying about it.

You are partially correct.

I screwed up about missing the pause date, but YTTV should have notified me that the unpausing was coming and that I would be charged.

I noticed today that one charge cleared and the other is still pending.

I went ahead and submitted dispute/refund request through Google’s system yesterday.

I thought dealing with traditional providers was bad, the 2-3 week wait for a response is terrible. There is also no call in numbers for Google.

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