Is hot garbage. They got bought out by Altice Mobile and outsourced all their customer service to third world dumps and also cut local resources. I hate this company. Anyone else deal with them?

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Posted by hollowpoint

Texas

Member since Sep 2019

1039 posts

Posted on 12/30/19 at 5:19 pm to BobRoss

(no message)

This post was edited on 10/30/20 at 9:58 am

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Posted by UltimateHog

Oregon

Member since Dec 2011

67616 posts

Posted on 12/30/19 at 6:08 pm to BobRoss

I have them and they are the goat around here.

Zero outages in so long I can't remember. Constant speeds without interruptions or slow downs and no data cap.

Years back when I got them we had an overloaded node in my area so peak hours the internet was crawling. I contacted them via Twitter and they DM'd me and had a crew out to split the node within days. Zero issues in the years since. I was very impressed.

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Posted by AlxTgr

Kyre Banorg

Member since Oct 2003

84260 posts

Posted on 12/31/19 at 2:06 pm to BobRoss

quote:
outsourced all their customer service to third world dumps and also cut local resources.

There's an outage in my neighborhood and this aspect is driving me crazy. It takes about 15 minutes to navigate through the menu. You must go through all the trouble shooting before talking to someone who can't do shite about your problem.

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Posted by AmosMosesAndTwins

Lake Charles

Member since Apr 2010

18336 posts

Posted on 1/1/20 at 10:16 am to BobRoss

My speeds are nowhere near their claims but I have to admit it’s reliable. Customer service sucks, baaaaaad. What costed me $32.50 when I moved into my house in 2012 now costs $72.50.

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