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Say what you want about AT&T

Posted on 4/17/21 at 12:05 am
Posted by FLObserver
Jacksonville
Member since Nov 2005
15188 posts
Posted on 4/17/21 at 12:05 am
but 3 years in a row i got my Internet 1000 bill down to 50 bucks a month for the next 12 months. My 20 dollar credit was ending this month so i called and told them that i had a competing offer from comcast. Never really ever considered them and they gave me another 20 dollar credit a month for the next 12 months. That's close to an extra 250 dollars saved for the year and over 700 in 3 years. Not much love for AT&T on this board but they have been good to me
This post was edited on 4/17/21 at 12:07 am
Posted by supadave3
Houston, TX
Member since Dec 2005
31114 posts
Posted on 4/17/21 at 9:18 am to
I was with AT&T wireless for years and never had a problem with them. When I from Cox cable to Uverse, I began to hate AT&T. I had to change wireless plans for life reasons and signed up for Cricket, which is just the discount brand of AT&T wireless.. 100% satisfied, $45/month for unlimited phone, 8 gigs data (I don’t even come close to using that much) and it hasn’t gone up a dime in 5 years.

I have Comcast for Internet and it’s ok. Not great, not terrible enough to switch.
This post was edited on 4/17/21 at 9:20 am
Posted by 21JumpStreet
Member since Jul 2012
14770 posts
Posted on 4/17/21 at 10:03 am to
Thanks for the reminder, I have to do mine
Posted by VermilionTiger
Member since Dec 2012
38248 posts
Posted on 4/17/21 at 10:52 am to
I’m about to give them a call now

My $20 discount for 1000 MBPS is up in 19 days

ETA - I just got it extended another 12 months. $500 in savings for 2 years
This post was edited on 4/17/21 at 11:18 am
Posted by Jimmy2shoes
The South
Member since Mar 2014
11004 posts
Posted on 4/17/21 at 4:37 pm to
They ruined directv
Posted by GrizzlyAlloy
Member since Aug 2020
2581 posts
Posted on 4/17/21 at 6:40 pm to
What's the phone number?
Posted by FLObserver
Jacksonville
Member since Nov 2005
15188 posts
Posted on 4/17/21 at 6:50 pm to
quote:

What's the phone number?

Not sure of the number but your going to have the retention dept give you a call. I used the live chat from at&T then they said the retention dept would call me within the hour. They called and gave me the credit again. I've been with them for 5 years so that helped my case. If you have had service for only a year not sure but worth a shot. Good Luck!
This post was edited on 4/17/21 at 6:51 pm
Posted by VermilionTiger
Member since Dec 2012
38248 posts
Posted on 4/17/21 at 9:02 pm to
quote:

What's the phone number?


Just call customer support

Do the whole song and dance.. they won’t be able to help. The then ask for Customer Retention / Loyalty

It took me 15 minutes
Posted by FLObserver
Jacksonville
Member since Nov 2005
15188 posts
Posted on 4/18/21 at 7:50 am to
quote:

It took me 15 minutes

Well worth 240 bucks
Posted by deltadon
River City
Member since Oct 2016
320 posts
Posted on 4/18/21 at 9:09 am to
I switched to att fiber in Jan , so I’m good until 2022. It’s good to hear that you can go through the motions to get the bill down just like I did with Cox.

I haven’t found great customer service with any of the major ISP (home or residential) , but man cox took a big down turn last year.

**Eatel support is fine , unfortunately they don’t cover a large area so they are the exception.
Posted by dallastiger55
Jennings, LA
Member since Jan 2010
30929 posts
Posted on 4/18/21 at 3:52 pm to
quote:

They ruined directv



They realized it and sold it off. The new Directv deal will be closed this summer and although AT&T will be a majority owner, they are leaving them alone to do what they do well.

I’ve seen the new branding, commercials, etc. They even hired the old ad agency that did the edgy “don’t end up in a ditch” commercials.

They plan to have their own US call centers and customer service teams

Can’t say too much more but I work in the biz and the DTV people are very excited to be going back to their roots
This post was edited on 4/18/21 at 3:53 pm
Posted by kywildcatfanone
Wildcat Country!
Member since Oct 2012
130104 posts
Posted on 4/18/21 at 7:43 pm to
My Fiber will renew in August, I have no doubt I will be able to call and get the $50 continued. Even though I really do not have another option for internet.
Posted by Priapus
Member since Oct 2012
1950 posts
Posted on 4/19/21 at 6:43 am to
quote:

Say what you want about AT&T


Thank you for the opportunity.

ATT is the worst company in the history of companies.
Posted by Slingscode
Houston, TX
Member since Sep 2011
2069 posts
Posted on 4/19/21 at 9:43 am to
Just had my Uverse monthly bill cut by 50% by threatening to leave.
Posted by SaintEB
Member since Jul 2008
23339 posts
Posted on 4/19/21 at 4:01 pm to
I’ve called them twice in the last 3 years. Once was when I bought a house and moved service. I didn’t even ask for a discount, just to move service. The guy on the phone told me he could get me a better deal than i had at the time. Boom, saved $70 on phone, internet and tv. I just switched to ATT TV from UVerse and again, i didn’t even ask, extended my internet discount that was up in June. I have had an overall positive experience with ATT for the last 3 years.
Posted by Codythetiger
Arkansas
Member since Nov 2006
29349 posts
Posted on 4/21/21 at 2:37 pm to
I was going to make a thread but I'm glad I searched for ATT.


So I'm moving into my new house and they laid att fiber all through it. They offer fiber for 60$ a month and then 10$ to use their modem. So 70$ total.

I cannot find anything where I can buy my own equipment so I don't have to rent theirs. Lot of the stuff I see on Amazon specifically says it's not compatible.. do I have to use their stuff? I would rather shell out 200$ today instead of 10$ chipping away monthly for the next 15 years
Posted by 21JumpStreet
Member since Jul 2012
14770 posts
Posted on 4/21/21 at 2:50 pm to
They wouldn't drop from $70 a month
Posted by kywildcatfanone
Wildcat Country!
Member since Oct 2012
130104 posts
Posted on 4/21/21 at 6:48 pm to
quote:

I cannot find anything where I can buy my own equipment so I don't have to rent theirs. L

You have to use their gateway. You can put your own router behind it.
Posted by Codythetiger
Arkansas
Member since Nov 2006
29349 posts
Posted on 4/23/21 at 10:59 am to
well I ordered it yesterday afternoon and got it set up for Saturday install - just got a call from them this morning saying they had a fiber issue at the hub and it was going to be down for a few weeks.

that's not good, might have to cancel with them and go with another provider. Internet is an absolute must, no way around it.
Posted by NPComb
Member since Jan 2019
27772 posts
Posted on 4/23/21 at 11:32 am to
HBOMax minus HBO's woke internal programming is great.
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