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iPhone and AT&T issue

Posted on 4/1/24 at 11:56 am
Posted by BoogaBear
Member since Jul 2013
5554 posts
Posted on 4/1/24 at 11:56 am
My wife has the newest iPhone pro I believe, for some reason it has stopped working on cell coverage but works fine on wifi.

Apps do not load, can't use internet, texts and calls work fine.

It shows 5g, but it's like it's not getting actual 5g service, just what is required for text and calls.

Any thoughts?
Posted by DoubleDown
New Orleans, Louisiana
Member since Oct 2008
12869 posts
Posted on 4/1/24 at 12:00 pm to
I'd start with the proverbial, restart. Then once re-started, if issue still occurs, go to iphone settings and turn off cell service for a few mins AND wifi. Then re-enable cell service, see if problem exists.

Make sure she's on latest iOS via Settings. If all else fails, take it to ATT store but that should be last resort.
Posted by BoogaBear
Member since Jul 2013
5554 posts
Posted on 4/1/24 at 12:25 pm to
Tried the reboot and turning cell and wi-fi off. It started last week and it's still the same.
Posted by notsince98
KC, MO
Member since Oct 2012
17973 posts
Posted on 4/1/24 at 12:36 pm to
EDIT: NM.

Are you using eSIM? If so, maybe delete it and redownload it.
This post was edited on 4/1/24 at 12:37 pm
Posted by LemmyLives
Texas
Member since Mar 2019
6404 posts
Posted on 4/1/24 at 7:01 pm to
Are you on AT&T too?

quote:

Apps do not load, can't use internet, texts and calls work fine.


It sounds more like she's not getting a data connection over 5G, because she has SMS and calls.

Is it everywhere, or in specific locations? I know that when my old phone would switch from Wifi calling to 5G when I was on a conference call leaving my house, it was going to drop until I got about a mile away.
Posted by TigerBait2008
Boulder,CO
Member since Jun 2008
32403 posts
Posted on 4/1/24 at 9:22 pm to
quote:

iPhone and AT&T



Found the problem. The worse phone and worse carrier
Posted by BoogaBear
Member since Jul 2013
5554 posts
Posted on 4/2/24 at 7:21 am to
quote:

worse phone and worse carrier


Well it's my wife's phone so I don't really care, and att is the only carrier that gets service at my house so now much choice.

It's everywhere for her phone, as soon as she isn't connected to WiFi stuff stops working.
Posted by notsince98
KC, MO
Member since Oct 2012
17973 posts
Posted on 4/2/24 at 8:11 am to
make sure cellular data is enabled. might have accidentally turned it off on the control center page.
Posted by t00f
Not where you think I am
Member since Jul 2016
89788 posts
Posted on 4/2/24 at 5:34 pm to
quote:

Found the problem. The worse phone and worse carrier


Nah, no issues
Posted by BoogaBear
Member since Jul 2013
5554 posts
Posted on 4/5/24 at 12:09 pm to
Spent 4 hours on the phone with AT&T.

Refreshed signal
New esim x3
Refreshed signal
Did something else with the signal


Goes in and out now, sometimes shows sos, sometimes LTE but it's slow as shite. They are calling it an outage, even though my android works fine.
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