Internet/Orbi Problems

We had a bunch of lighting last week and the power and internet went out. My internet is Cox (I know I know but it’s the only provider in my area) it took them 3 days to finally say that we should have internet back. So I get home Friday and all the lights on the modem look good but still no internet. Previously when we had lighting storms I’ve lost my modems. So before replacing the modem again I asked for them to send a tech to see why I keep getting a power surge over their line. The reason I say over their line is because the modem still powers on it just will not connect to my router. So he comes out yesterday and finds that they didn’t ground their cable coming into my house so he takes care of that. Then he starts troubleshooting the modem and gets nothing. I had already bought a modem so we replaced the modem and still nothing. So I said let’s see if something is wrong with my router so we change it out and we have internet.

So my question is what could be wrong with my Orbi. It boots up fine all the light say it should be working. I see it on my list of wifi connections and I can connect to but it has no internet connection. The only thing the green light where you plug it into the modem doesn’t light up when it’s plugged in.