I assume it's related to them cutting off 3G. The phone was release in February 2019. I've had it for 2 years. I purchased the unlocked phone off eBay as a refurb. My account is with AT&T. I called AT&T yesterday and they said buying from a 3rd party was the issue. It doesn't make any sense since the phone hardware was built for the LTE network and uses an LTE sim card.

This post was edited on 2/3/22 at 9:53 am

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Posted by efrad

Member since Nov 2007

18697 posts

Posted on 2/3/22 at 1:01 pm to LSU Grad Alabama Fan

quote:
I called AT&T yesterday and they said buying from a 3rd party was the issue. It doesn't make any sense since the phone hardware was built for the LTE network and uses an LTE sim card.

I don't know anything about the Moto G7 specifically, but different carriers use different LTE bands (frequencies) for their networks. If your phone doesn't support all of AT&T's LTE bands, you could see limited connectivity in certain areas. It's possible that what they mean "buying from a 3rd party was the issue" is that you purchased a variation of the phone that doesn't fully support AT&T's LTE bands (perhaps was intended for a different country, or was intended for a different carrier but is unlocked so will partially work on AT&T).

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Posted by LSU Grad Alabama Fan

369 Cardboard Box Lane

Member since Nov 2019

12945 posts

Posted on 2/3/22 at 2:38 pm to efrad

quote:

I don't know anything about the Moto G7 specifically, but different carriers use different LTE bands (frequencies) for their networks. If your phone doesn't support all of AT&T's LTE bands, you could see limited connectivity in certain areas. It's possible that what they mean "buying from a 3rd party was the issue" is that you purchased a variation of the phone that doesn't fully support AT&T's LTE bands (perhaps was intended for a different country, or was intended for a different carrier but is unlocked so will partially work on AT&T).

Thanks for the insight.

I took the phone to AT&T. They swapped the SIM and gave me a 5G sim. I'm able to make calls and text again. I left the store and the network flipped to 3G. I've never seen it say 3G before, just LTE. Now it doesn't get on the internet, but I can still make calls.