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Ecobee Online Services Down - UPDATE Services Restored

Posted on 6/12/25 at 2:05 pm
Posted by Sl0thstronautEsq
Antarctica
Member since Aug 2018
13356 posts
Posted on 6/12/25 at 2:05 pm
Incident Report

You can also subscribe to updates at that link.

I'm not able to access any of my thermostats via the app on my phone, but I'm still able to use the thermostat manually.

quote:

We’ve received reports indicating that ecobee online services are not working as expected due to an issue with Google Cloud Platform. Our team is actively looking into this. We’re happy to let you know that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including any energy savings events that are currently in-progress. Some people might be noticing the ecobee app, SmartCamera, web portal and third-party apps are down. We appreciate your patience while we work to find a solution as quickly as possible. Stay tuned for updates.




This post was edited on 6/12/25 at 4:03 pm
Posted by bluebarracuda
Member since Oct 2011
18901 posts
Posted on 6/12/25 at 3:08 pm to
This is why you don't use cloud services for your home, folks
Posted by DoubleDown
New Orleans, Louisiana
Member since Oct 2008
13161 posts
Posted on 6/12/25 at 3:14 pm to
quote:

This is why you don't use cloud services for your home, folks

Meh, you can still use the thermostat like a "normal" one. Not sure he's losing anything other than the features it gives him during normal operation.
Posted by thegrt1
Member since Jun 2025
2 posts
Posted on 6/12/25 at 3:16 pm to
Because some of us are just lazy to figure out an alternative.
Posted by WavinWilly
Wavin Away in Sharlo
Member since Oct 2010
8840 posts
Posted on 6/12/25 at 3:16 pm to
GCP is down right now and impacting tons of stuff.
Posted by thegrt1
Member since Jun 2025
2 posts
Posted on 6/12/25 at 3:17 pm to
I'm experiencing the same thing. It's been two days.
Posted by Dallaswho
Texas
Member since Dec 2023
2737 posts
Posted on 6/12/25 at 3:26 pm to
I thought evobee worked with HomeKit…
Posted by Sl0thstronautEsq
Antarctica
Member since Aug 2018
13356 posts
Posted on 6/12/25 at 3:33 pm to
quote:

GCP is down right now and impacting tons of stuff.


Yeah, the GCP outage is affecting, among other things, Cognos, Box, ChatGPT, and Cloudflare applications.
Posted by bluebarracuda
Member since Oct 2011
18901 posts
Posted on 6/12/25 at 4:00 pm to
It is still always better to look into locally hosted devices.
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