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Message
Cox Internet Speed
Posted on 3/11/18 at 9:25 pm
Posted on 3/11/18 at 9:25 pm
I have the Cox 300down/30up plan and an ARRIS 7580AC modem. My actual speeds are 25up/18down.
When I reset my modem, my speeds go back to 300+/30 for about an hour, then start to progress down to the 25/20 range. I already had Cox remote in to my modem and do their reset to update the modem.
What am I overlooking?
When I reset my modem, my speeds go back to 300+/30 for about an hour, then start to progress down to the 25/20 range. I already had Cox remote in to my modem and do their reset to update the modem.
What am I overlooking?
5
Posted on 3/11/18 at 10:02 pm to Weekend Warrior79
When did this start? Did a storm come through around the time this started? Did you add something new to your network around the time this started? Did you just move your router?
Without more information my first guess would be it's the router. If it were a line issue it would be far more likely to re-occur right after the router was reset. If you got it from Cox, bring it by a store for a replacement.
Without more information my first guess would be it's the router. If it were a line issue it would be far more likely to re-occur right after the router was reset. If you got it from Cox, bring it by a store for a replacement.
Posted on 3/11/18 at 11:26 pm to Weekend Warrior79
Maybe they need to come out to your home to look at the lines.
Make sure it won't cost you though.
Is that modem separate from your router? Could your router have an issue?
Make sure it won't cost you though.
Is that modem separate from your router? Could your router have an issue?
Posted on 3/12/18 at 12:07 am to Weekend Warrior79
I have cox 300mbps....I consistently get 400+ on an iPad.
I was experiencing the same as you, and about 3 months ago, had Cox out numerous times. They could not pinpoint the problem, so they ran all new lines from the stub on the street, placed a new amplifier, all new coax lines in the house, and all new splitters.
This all happened over a two week process and numerous manager level techs came out to the house (these guys actually knew what they were talking about).
Good luck with it.
I was experiencing the same as you, and about 3 months ago, had Cox out numerous times. They could not pinpoint the problem, so they ran all new lines from the stub on the street, placed a new amplifier, all new coax lines in the house, and all new splitters.
This all happened over a two week process and numerous manager level techs came out to the house (these guys actually knew what they were talking about).
Good luck with it.
Posted on 3/12/18 at 9:40 am to Bard
quote:
When did this start? Did a storm come through around the time this started?
It has been going on for a few weeks, difficult to pinpoint exactly when it started. We have had a few storms, and Entergy did clear several trees around my house/lines.
quote:
Did you add something new to your network around the time this started? Did you just move your router?
No to both of these.
Posted on 3/12/18 at 9:43 am to Marco Esquandolas
quote:
I was experiencing the same as you, and about 3 months ago, had Cox out numerous times. They could not pinpoint the problem, so they ran all new lines from the stub on the street, placed a new amplifier, all new coax lines in the house, and all new splitters.
This all happened over a two week process and numerous manager level techs came out to the house (these guys actually knew what they were talking about).
Good to know, I was able to get an appointment for later today. If not resolved then, I will push for the new lines & amplifier. The coax lines & splitters in the house were all installed at the end of 2017. The issue has only been going on for the past few weeks, so should not be related to those.
Posted on 3/12/18 at 10:34 am to Weekend Warrior79
quote:
It has been going on for a few weeks, difficult to pinpoint exactly when it started. We have had a few storms, and Entergy did clear several trees around my house/lines.
It's good that you have them coming out, often they carry replacement routers with them so if it's not a line issue (and the hour-long wait for degradation leads me to think that) then they leave the new one with you and you can at least test it to affirm or rule out the old one being the issue.
Posted on 3/12/18 at 4:46 pm to Weekend Warrior79
Same here. Bought a new modem to support from their list. Initially I was pulling 260down and 50 up. Now I’m lucky to hit 60 down. Several times over the last two weeks I’ve checked and service has been out in my area and they were working on it. Still after a reset I’ll get up above 100 and then it slowly drops to nonexistent.
Posted on 3/12/18 at 5:36 pm to Weekend Warrior79
Update: Squirrels They chewed through the lines at the light pole exposing the wiring. Moisture was able to get into the line and caused corrosion at the connection at the house.
Replaced both, so far plugging away at 361down/32up.
Replaced both, so far plugging away at 361down/32up.
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