Cox has now screwed up my bill twice. TL;DR warning

House flooded. Called to cancel.

I had just paid my August bill. Around $150 for HD + DVR, HBO, and 50 Mbps internet. Rep said they were offering "holds" on accounts for $10/month. That since I already paid August, I could use the prorated money which was something like $120. So nothing out of pocket. And once I found a temp house, they'd do the install for free and when we were ready to move back.

Fast forward a week and we are in a home where we need Internet and tv. I ask for the same service less HBO. Was told it came out to $120/m after adding new offers. Cool, right? Well, two things go wrong. First, I got charged $50 immediately after the change of address. Second, I was given a "contour" box that had been refurbished without DVR. I call and they say I can go turn the box in and get a DVR. I asked what happened and the rep didn't seem to know and made up something like "perhaps the HBO and DVR go together" which makes zero sense since one is a physical device and the other is a service. Whatever. I don't have time to deal with this right away.

Fast forward another two weeks and I finally get a moment to go by the cox store. But now we are in a position where we have to move back to our house (technically, in a camper in the driveway. That's another story). So I explain to the woman at the counter the situation. How the DVR wasn't installed like it was supposed to be and that we are ready to move service back to our home. She tells me it was never turned off there and we should be good to go. So she gets me a new box (DVR this time) and takes my old one. I get no other info. Just "Sorry for the inconvenience. Have a nice day!" 2 days later... today... I get a bill for $315.

What. The. frick.

Maybe there was an error. I'll probably be able to get it straightened out. But I really don't have time for this bullshite.