I have a new three month old MSI gaming laptop that I am convinced has a hardware problem from day one. Every time I plug in an external monitor the computer’s response goes to hell. I mean after clicking one has to wait 5 to 10 seconds for anything to happen and windows constantly go “not responding” If no external monitor is connected it runs great! No blue screens and if you wait long enough it will recover

Here is what I have done (some of this more than once):

Updated Nvidia video drivers
Replaced the monitor
Updated HDMI cable to latest and greatest
set back to factory settings
tried plugging into wall outlet alone
plugged into different wall outlets
flashed the bios

This laptop has a 1GB SSD drive and 16 GB of RAM. And once again run incredibly well when not plugged into an external monitor.

Your thoughts?

This post was edited on 7/19/22 at 8:38 pm

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Posted by ColdDuck

BR via da Parish

Member since Sep 2006

2893 posts

Posted on 7/20/22 at 7:58 am to Daygo85

Check Task Manager and see if the processor peak is not like 10%of normal. Like on a laptop when you have a bad power adapter the processor scales way back. Maybe by adding the monitor your power draw is too much on the power supply having to power the graphics card that the processor scales back.

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Posted by Daygo85

Member since Aug 2008

3081 posts

Posted on 7/20/22 at 3:38 pm to ColdDuck

quote:
Check Task Manager and see if the processor peak is not like 10%of normal. Like on a laptop when you have a bad power adapter the processor scales way back. Maybe by adding the monitor your power draw is too much on the power supply having to power the graphics card that the processor scales back.

That was the problem! I did consider where the laptop was plugged in but honestly never tried it without the power adapter. Now MSI wants me to send my computer to them two weeks to see whether it is the plug in adapter or the actual port on the computer. Ordered a new power adapter hoping that is the problem. Could use a second one anyway if they agree to swap out the bad one. Grazie sir (or madam)! :-)

This post was edited on 7/20/22 at 3:39 pm

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Posted by Joshjrn

Baton Rouge

Member since Dec 2008

29889 posts

Posted on 7/20/22 at 7:25 pm to ColdDuck

quote:
Check Task Manager and see if the processor peak is not like 10%of normal. Like on a laptop when you have a bad power adapter the processor scales way back. Maybe by adding the monitor your power draw is too much on the power supply having to power the graphics card that the processor scales back.

Nice catch