Efrad,
That link was money. I contacted them late Sunday evening, someone from the office of the president of AT&T called and left a message for me yesterday morning. This morning, I had my wife call her back on my phone and the phone was unlocked almost immediately (we waited 20 minutes before checking). Thanks for the resolution.

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Posted by castorinho

13623 posts

Member since Nov 2010

84422 posts

Posted on 3/14/17 at 9:48 pm to pongze

Unbelievable that you had to go through that.

quote:
and she tells me "Well, I guess you'll have to be with GoPhone for 6 months then."

quote:
At this point, I was entertaining thoughts of going to the AT&T store and taking hostages.

that was entertaining. Great story telling

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Posted by airfernando

Member since Oct 2015

15248 posts

Posted on 3/15/17 at 12:01 am to HubbaBubba

quote:
Agree with you. OP owes the balance. $80 is generous of AT&T in this case.

I disagree. ATT changed the terms of the agreement.

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Posted by efrad

Member since Nov 2007

18697 posts

Posted on 3/15/17 at 12:25 am to pongze

quote:
That link was money. I contacted them late Sunday evening, someone from the office of the president of AT&T called and left a message for me yesterday morning. This morning, I had my wife call her back on my phone and the phone was unlocked almost immediately (we waited 20 minutes before checking). Thanks for the resolution.

Glad to hear it all worked out, and happy to help. Seriously, I wouldn't want anyone to have to go through this bureaucratic bullshite.

Funny thing is, I know a few people who either work for AT&T or worked for them at some point in the past, and none of them had any idea this avenue existed. I got the link from someone on the Ars Technica message board.

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