Anyone else having trouble with Directv not cancelling a premium sports package?

First off, there is no place on their website to remove or de-select the option on a premium sports package. The sport’s package I am referring to is the NHL center Ice package. Last year, at the end of the season, I opted to not renew the package, and when I realize I couldn’t do it myself, by a simple click on the website, I called them asking them to remove it from my package. I was going to subscribe to an easier viewing option and I didn’t want to be surprised with another charge.

Fast forward to 2021, around January, I received another 1st installment of 4 charges to my bill for the center ice package. I then called and spoke with a rep who said he took care of the problem and the charge would be reversed on my next bill. My next bill comes along and I was billed again. This happened with each charge until recently when the 4th charge showed up on my bill. I called each time and got the same result. If, on the next bill, I am not credited for the entire 165 dollar amount, I will be calling them again.

The only reason I have directv is because my internet service is so terrible, streaming services are not a great option for me. I have pre ordered Starlink in the hopes I can move on from directv.

Has anyone else had this problem with Directv and, if so, how did you resolve it? I will say that with each call, I have asked to speak to someone in higher management but, as far as I know, they could have transferred me to the schmuck in the cubicle right next to him..