- My Forums
- Tiger Rant
- LSU Recruiting
- SEC Rant
- Saints Talk
- Pelicans Talk
- More Sports Board
- Fantasy Sports
- Golf Board
- Soccer Board
- O-T Lounge
- Tech Board
- Home/Garden Board
- Outdoor Board
- Health/Fitness Board
- Movie/TV Board
- Book Board
- Music Board
- Political Talk
- Money Talk
- Fark Board
- Gaming Board
- Travel Board
- Food/Drink Board
- Ticket Exchange
- TD Help Board
Customize My Forums- View All Forums
- Show Left Links
- Topic Sort Options
- Trending Topics
- Recent Topics
- Active Topics
Started By
Message
Tips for dealing with U-verse customer service?
Posted on 12/31/18 at 9:35 am
Posted on 12/31/18 at 9:35 am
Been a customer for 4-5 years now without issues. My internet and TV has been out since Saturday morning. Technician came out yesterday and was virtually clueless. Had no clue what was wrong and couldn’t fix it. He put in a ticket for another guy to come, but we were out of the house and missed him.
Called back today and the next appointment they have is 1/2 between 8 and 5 like that’s a fricking normal window.
I thought about calling and threatening to cancel to see if that greases the wheels a bit. At the same time, if they call my bluff, spectrum blows arse too. I get that it’s a busy time with a lot going on, but this seems ridiculous.
Called back today and the next appointment they have is 1/2 between 8 and 5 like that’s a fricking normal window.
I thought about calling and threatening to cancel to see if that greases the wheels a bit. At the same time, if they call my bluff, spectrum blows arse too. I get that it’s a busy time with a lot going on, but this seems ridiculous.
9
Posted on 12/31/18 at 9:37 am to TH03
quote:
Tips for dealing with U-verse customer service?
quote:be at home when the tech is supposed to arrive?
He put in a ticket for another guy to come, but we were out of the house and missed him.
Have to threaten to leave for satellite, Xfinity, etc
Posted on 12/31/18 at 9:38 am to TH03
Stay home when they are scheduled.
Posted on 12/31/18 at 9:38 am to Rouge
quote:
be at home when the tech is supposed to arrive?
We were. The guy didn’t fix it.
The second one was technically just for outside work and never gave us a window or call.
Posted on 12/31/18 at 9:39 am to TH03
quote:
I thought about calling and threatening to cancel to see if that greases the wheels a bit
It won't... they do not care. If you do not want to drop them, just deal with the inconvenience and maybe ask for a bill discount for the time it was out.
Posted on 12/31/18 at 9:39 am to kywildcatfanone
The second one wasn’t scheduled other than “he’s usually here in 4 hours and we’ll give you a call.”
No such call happened.
No such call happened.
Posted on 12/31/18 at 9:40 am to Cump11b
quote:
maybe ask for a bill discount for the time it was out.
I already asked about this. They just said call after the service is restored and ask.
Posted on 12/31/18 at 9:41 am to TH03
quote:time to cut the cord
TH03
Posted on 12/31/18 at 9:42 am to Rouge
U-verse is my internet too...
I would have no problems with canceling if it was just TV
I would have no problems with canceling if it was just TV
This post was edited on 12/31/18 at 9:43 am
Posted on 12/31/18 at 9:43 am to TH03
My modem went out Dec 19/20 called them they said the next available appt was Dec 31st. I said that’s unacceptable let me talk to your manager. He tried to help but said Dec 31st is the earliest we can come out and fix it. So be lucky you got someone right away.
Posted on 12/31/18 at 9:44 am to Double Oh
quote:
So be lucky you got someone right away.
I pretty much didn’t though. He was here 2 hours and didn’t have a clue what happened.
Posted on 12/31/18 at 9:45 am to TH03
The only tip I can give you in dealing with ANY of these internet/TV service is patience.
It's ludicrous in nearly 2019 that the service is not much better than when Cable/ internet first was introduced decades ago
It's ludicrous in nearly 2019 that the service is not much better than when Cable/ internet first was introduced decades ago
Posted on 12/31/18 at 9:51 am to TH03
quote:
They just said call after the service is restored and ask.
Yea... the customer service people in India aren't going to care. Worth the try if you don't care about spending an hour on the phone and waiting the 90 days for it to hit your bill.
Posted on 12/31/18 at 9:51 am to East Coast Band
I know that U-verse is trying to force everyone over to DirecTV eventually, but it’s just annoying.
Also lol at the guy downvoting all of my posts in this thread. That’s dedication.
Also lol at the guy downvoting all of my posts in this thread. That’s dedication.
Posted on 12/31/18 at 9:52 am to Cump11b
quote:
Worth the try if you don't care about spending an hour on the phone and waiting the 90 days for it to hit your bill.
You underestimate how petty I am.
I don’t care about the $10. I care about paying for a service I’m not getting.
Posted on 12/31/18 at 9:52 am to East Coast Band
quote:
It's ludicrous in nearly 2019 that the service is not much better than when Cable/ internet first was introduced decades ago
This is because there are now only a few companies which offer the service. When there's basically a monopoly on the industry, you don't have to care about customer service.
Posted on 12/31/18 at 9:56 am to TH03
Demand a prorated bill.
Ask to speak to a supervisor.
Call every day.
Ask for their extension, ID # & Name.
Ask for a callback number in case of disconnect.
Ask for the public service commission number.
Ask to speak to a supervisor.
Call every day.
Ask for their extension, ID # & Name.
Ask for a callback number in case of disconnect.
Ask for the public service commission number.
Posted on 12/31/18 at 9:57 am to TH03
there is no magic bullet, as they run with a minimum set of technicians to keep costs down. All you can do is work your way through the process and it will eventually get fixed. Resist the temptation to be an arse to the technician...it is not his fault.
Ask for a refund of the cost of service for the days that your cable was out...they will apply a credit without even questioning.
Ask for a refund of the cost of service for the days that your cable was out...they will apply a credit without even questioning.
This post was edited on 12/31/18 at 11:45 am
Posted on 12/31/18 at 9:57 am to TH03
Bring your shotgun to the local office.
Took me over a fricking year to get them to stop trying to bill me monthly after I moved from Houston
Took me over a fricking year to get them to stop trying to bill me monthly after I moved from Houston
Posted on 12/31/18 at 10:03 am to Ed Osteen
Their HQ is 10 minutes away and they employ so many people here. You’d think they’d give a shite about local customers. Their twitter account ghosted me last night. Just insane.
Page 1 of 2
Popular
Back to top
Follow TigerDroppings for LSU Football News