2020 Season Update (email from Saints & NFL)

Dear Potent,

We hope you and your family are safe and healthy as we navigate these unprecedented times. Since the very beginning of this pandemic, we have been working with healthcare professionals, government leaders, the National Football League, ASM Global, industry experts and others to ensure that when we returned to play your experience will be as safe as possible. While we have been working on safety procedures and protocols that would allow us to safely host games with full attendance, we have also been working on countless scenarios to host games that may include limited fan attendance, should the prevailing healthcare guidance require us to do so.

As you might have read, the NFL announced this week that each team's individual attendance policy will be dictated by state, local and CDC guidance. These policies will be flexible in order to account for changing conditions and health and safety requirements as we progress through the NFL season. We will continue to work closely with our government leaders and healthcare professionals over the coming weeks to prepare for the 2020 NFL season and to determine what the initial attendance policies will be for the beginning of our season. Of course, our hope is to begin the season with full attendance, however, the health and safety of our fans, stadium and team staff, players, coaches and other participants will ultimately determine how many fans we will be able to accommodate throughout the season.

As a reminder, while we do not anticipate the cancelation of any games, should a cancelation occur you will be entitled to your choice of a refund or credit towards future ticket purchases. In addition, we will be reaching out shortly to request more information regarding your preferences for attending games should a partial attendance policy be implemented for any of our 2020 NFL season games. As always, should you have any questions please contact your Ticket Representative by email or call (504)731-1700.

Thanks to you, we have the greatest home field advantage in sports and have earned the ranking of Best Fan Experience in the NFL for the past three seasons. We are doing everything we can to safely welcome you back to the Mercedes-Benz Superdome this season. Your health and safety, and that of your fellow fans, is our first consideration, and we are committed to providing you the best, and safest, fan experience in the NFL. Our team will continue to keep you updated on all possible scenarios as they become available.

Thank you, and stay safe!