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I need a Ticket rep

Posted on 9/30/19 at 7:51 pm
Posted by CashMoney504
Member since Mar 2009
188 posts
Posted on 9/30/19 at 7:51 pm
Recently purchased a 12 game package and last week my ticket rep emailed all of her clients to say she had taken a different job and will no longer be with the Pelicans. Anyone have a good rep that they would recommend? I know as a partial season package holder it may not be necessary, but would like to have someone since I plan on renewing each year for the foreseeable future. TIA
Posted by cgrand
HAMMOND
Member since Oct 2009
38750 posts
Posted on 9/30/19 at 8:16 pm to
you will be assigned one
you don’t get to pick
Posted by Stiles
Member since Sep 2017
3404 posts
Posted on 9/30/19 at 9:15 pm to
Certainly not mine. I would change if I could.
Posted by BigPerm30
Member since Aug 2011
25899 posts
Posted on 9/30/19 at 10:05 pm to
With that 12 game package, I’m sure the ticket reps will be lining up to service such a baller.
Posted by Whodatforlife21
Big Easy
Member since Apr 2013
1900 posts
Posted on 9/30/19 at 11:05 pm to
Jesse Nantz is my rep always does his best to work with me on switching games and buying back games.
Posted by billyholawboy
Denham Springs
Member since Dec 2007
916 posts
Posted on 9/30/19 at 11:25 pm to
Mario Scarfallato is my rep and he’s always been great to deal with and responds quickly.
This post was edited on 9/30/19 at 11:27 pm
Posted by SOLA
There
Member since Mar 2014
3326 posts
Posted on 10/1/19 at 7:44 am to
Our company uses Jordan Thomas for Saints and Pelicans. She does a great job in communicating and making sure we get everything we need.
Posted by cwink07
New Orleans
Member since Jul 2013
85 posts
Posted on 10/1/19 at 8:02 am to
If you don't like your rep you can always request a new one by emailing their manager.
Posted by PTLSU
New Orleans
Member since Jun 2012
1596 posts
Posted on 10/1/19 at 9:45 am to
My rep was Corey Garrity for years. I got an email last week that she was leaving. I got an email from Jordan Thomas that she is my new rep.
Posted by NOSHAU
Member since Feb 2012
11894 posts
Posted on 10/1/19 at 9:48 am to
quote:

My rep was Corey Garrity for years. I got an email last week that she was leaving. I got an email from Jordan Thomas that she is my new rep.


Are you with a company? I thought Jordan did group sales.
Posted by PTLSU
New Orleans
Member since Jun 2012
1596 posts
Posted on 10/1/19 at 10:04 am to
quote:

Are you with a company? I thought Jordan did group sales


Nope, I'm just an individual with 2 season tickets. Here's the email from Jordan:

Good Morning,



Pelicans Season starts soon and I hope you are as excited as we are! I wanted to reach out to introduce myself, I’m going to be your Pelicans Account Representative. For a little background on myself, I was born and raised in Bossier City, Louisiana. I joined the New Orleans Pelicans and Saints in October of 2016 in our Groups Department, previously working with LSU Tiger Athletic Foundation and Minor League Baseball with the Montgomery Biscuits. I now work to service nearly 400 accounts for the New Orleans Pelicans and Saints, as well as, driving new business to grow our fan base for both the Pelicans and Saints.



I understand the exceptional passion this region has for its sports teams, and have appreciated the bond you have created with us as fans. It is of utmost importance for me to provide the service my clients expect and deserve. It has been an incredible experience working for both teams for 3 years and look forward to many more.
Posted by SirWinston
PNW
Member since Jul 2014
81606 posts
Posted on 10/1/19 at 10:37 am to
quote:

Mario Scarfallato


He’s my go to guy for “waste management” if ya catch my drift :elbows you:
Posted by sportjunkie69
Member since Nov 2012
2145 posts
Posted on 10/1/19 at 6:03 pm to
Andrew.Boylan@pelicans.com Dudes a beast. No one better.
Posted by NOSHAU
Member since Feb 2012
11894 posts
Posted on 10/7/19 at 2:50 pm to
Any more suggestions? I recently got a new rep as mine was promoted. However, my new rep is brand new and as green as grass. I am disappointed I was assigned someone who just started as I have been a season ticket holder since day 1 and seem to continually get brand new reps when mine leaves or gets promoted. Looking for someone who is a top notch rep.
Posted by dirtytigers
225
Member since Dec 2014
2459 posts
Posted on 10/7/19 at 4:44 pm to
Sydney Labiche gave me a call the other day. I think she said she was with group offers, but either way she did a good job and she had a sexy voice so I was very pleased.
Posted by Celtic Tiger
Lake Charles
Member since Feb 2005
613 posts
Posted on 10/7/19 at 7:28 pm to
Anyone’s ever go through the ticket rep who’s always on reddit’s Pels page? Seems like he’s set up some decent packages and claims to have a “reddit discount” but, ya know, Reddit.
Posted by cwink07
New Orleans
Member since Jul 2013
85 posts
Posted on 10/8/19 at 7:59 am to
Jordan was with group sales but she recently moved over to Retention
Posted by SOLA
There
Member since Mar 2014
3326 posts
Posted on 10/8/19 at 10:24 pm to
Just curious, what does retention do?
Posted by cgrand
HAMMOND
Member since Oct 2009
38750 posts
Posted on 10/8/19 at 10:49 pm to
retain
Posted by CocoLoco
Member since Jan 2012
29108 posts
Posted on 10/8/19 at 11:03 pm to
Sydney is my rep and I just have two seats
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