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is Charles swab having a glitch today? (update in original post)

Posted on 12/14/24 at 2:28 pm
Posted by tigerbacon
Arkansas
Member since Aug 2010
4186 posts
Posted on 12/14/24 at 2:28 pm
was up last night for the day but just now says down over 1%

Update:
Called today, dec 16th, and they still couldn't help me. I was able to place a ticket to have them look into it. The guy did say the are having trouble with vididend showing properly currently so could be that

Update 2: Swab had PANW stock around 400 for awhile now. Just notice yahoo and swab has them around 200 now. I think that was the corporate of my situation

Last update: PANW stock split wasn't accounted for in account. But today they put the money back in my account guessing a glitch from PANW split. Radio silence from them though
This post was edited on 12/18/24 at 10:12 am
Posted by CajunTiger92
Member since Dec 2007
2846 posts
Posted on 12/14/24 at 9:54 pm to
There could be some after market trading BS that is affecting your balance. This can happen more frequently if you have stocks that trade on relatively low volume with wide spreads.
Posted by tigerbacon
Arkansas
Member since Aug 2010
4186 posts
Posted on 12/15/24 at 9:02 am to
Nope not it since the account isn’t updated in off trading hours. Called swab and they have no idea. Told me to call back on Monday and they will be able to help more since it was a Saturday
Posted by D_cup
Member since Aug 2023
54 posts
Posted on 12/15/24 at 10:10 pm to
Are you not reinvesting your capital gains? That might it.
Posted by tigerbacon
Arkansas
Member since Aug 2010
4186 posts
Posted on 12/16/24 at 11:40 am to
I do. But a very small amount. I think I have 160 total in realized gains this year. I mainly buy and hold
Posted by tigerbacon
Arkansas
Member since Aug 2010
4186 posts
Posted on 12/16/24 at 11:47 am to
quote:

There could be some after market trading BS that is affecting your balance. This can happen more frequently if you have stocks that trade on relatively low volume with wide spreads.


That's what he said today initially until I pointed out that was was after opening today and the account summary balance showed a loss of 0.8% and my positions had gained 0.5% since the close Friday and then he moved on from that
Posted by tigerbacon
Arkansas
Member since Aug 2010
4186 posts
Posted on 12/16/24 at 11:51 am to
I just mostly care about it so I doesn't happened again without me understanding why. It's so small I'll make it up within the week but I need to know why or my mind won't let me stop analyzing what happened. I know most likely it's a glitch and the guy today implied that by saying wait a couple days and it should be fixed but I started a work ticket anyways to understand what is going on. Now if they just said we are glitching and it will be fixed and they apologize no big deal. But the guy didn't want to start a ticket and seemed annoyed when I said I want to start one anyways.
Posted by TigerDeBaiter
Member since Dec 2010
10484 posts
Posted on 12/16/24 at 6:09 pm to
When is CS not glitching?

That has to be one of the worst and most painful forced transitions. I want TD back.
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