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txtiger79
LSU Fan
Member since Oct 2007
939 posts

Hyatt Green Bay downgrading guests for LSU/Wisc weekend
The Hyatt in Green Bay is moving a bunch of guests to the Hampton Inn for LSU/Wisc weekend. They are saying they "accidentally" left the inventory open when it shouldn't have been available. Of course they are charging the same rate. Anyone else with a reservation there get moved (or not)? Irritating because there were several other options available when we booked and I certainly wouldn't have booked the Hampton at the Hyatt rate.


GeauxDoc
LSU Fan
Highland Road
Member since Sep 2010
1233 posts

re: Hyatt Green Bay downgrading guests for LSU/Wisc weekend
That sucks!


Swagga
New Orleans Saints Fan
504
Member since Dec 2009
9605 posts
 Online 

re: Hyatt Green Bay downgrading guests for LSU/Wisc weekend
Thats terrible.


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31
Snakebucket
LSU Fan
New Braunfels, Texas
Member since Sep 2011
2949 posts

re: Hyatt Green Bay downgrading guests for LSU/Wisc weekend
So you pay for Ruth's Chris, and get Golden Corral.

Niiiiice!


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451
Skin
LSU Fan
Santa Rosa Beach, FL
Member since Jun 2007
5696 posts

re: Hyatt Green Bay downgrading guests for LSU/Wisc weekend
The old bait and switch. That pisses me off


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221
BRgetthenet
USA Fan
N4HGolfBoardMVP
Member since Oct 2011
106772 posts
 Online 

re: Hyatt Green Bay downgrading guests for LSU/Wisc weekend
Miles' fault.


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274
wildtigercat93
LSU Fan
Member since Jul 2011
80446 posts
 Online 

re: Hyatt Green Bay downgrading guests for LSU/Wisc weekend
I would be raising hell every day until game day until they fixed it

But I'm an a-hole with a lot of time on my hands.


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842
MeTarzanYouInsane
LSU Fan
Lower Bucks
Member since Sep 2013
135 posts

re: Hyatt Green Bay downgrading guests for LSU/Wisc weekend
We're staying in Milwaukee. We figured we would suck up the drive back on Sat night since we're flying out of there anyway. Plus, 4 star hotels for $150 a night downtown.


DCtiger1
LSU Fan
Pensacola Beach
Member since Jul 2009
3116 posts

re: Hyatt Green Bay downgrading guests for LSU/Wisc weekend
That's odd considering Hampton Inn is owned by Hilton.


PsychTiger
LSU Fan
Charleston
Member since Jul 2004
56972 posts

re: Hyatt Green Bay downgrading guests for LSU/Wisc weekend
That's what I was thinking. Hyatt isn't part of Hilton.


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40
Teddy Ruxpin
LSU Fan
Austin, TX
Member since Oct 2006
32193 posts

re: Hyatt Green Bay downgrading guests for LSU/Wisc weekend
Was coming to post the same thing.


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12
txtiger79
LSU Fan
Member since Oct 2007
939 posts

re: Hyatt Green Bay downgrading guests for LSU/Wisc weekend
I think the actual properties are under the same ownership. They are just affiliated with different brands from a management company perspective. I called the Hyatt elite line and they said they couldn't do anything.

Did anyone one else get a notice of being moved?


BParishLSU
LSU Fan
Sulphur
Member since Oct 2006
131 posts

re: Hyatt Green Bay downgrading guests for LSU/Wisc weekend
Industry standard for a reservation that is unable to be honored should be a complimentary 1st night at whatever property they "walk" you to. I would press management for a better resolution and ask them to confirm Hyatt's walk policy for unhonored reservations.


RogerTheShrubber
LSU Fan
Juneau, AK
Member since Jan 2009
151109 posts

re: Hyatt Green Bay downgrading guests for LSU/Wisc weekend
Who did you book through?


GeauxToBed
LSU Fan
Covington, LA
Member since Mar 2015
6113 posts

re: Hyatt Green Bay downgrading guests for LSU/Wisc weekend
Just file a chargeback ith your bank or CC company. You'll get your money back and there's nothing they can really do to stop it.

You'll have to rebook new reservations, but if you feel you got ripped off and think you can do better for the price if they won't issue a refund that's the way to go.

It takes about 5-10 minutes to do, and the success rate is close to 100.
This post was edited on 12/11 at 7:01 pm


txtiger79
LSU Fan
Member since Oct 2007
939 posts

re: Hyatt Green Bay downgrading guests for LSU/Wisc weekend
Booked directly with the property through hyatt's website. Used the Costco member rate if that matters.


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10
LSUAfro
LSU Fan
Baton Rouge
Member since Aug 2005
12754 posts

re: Hyatt Green Bay downgrading guests for LSU/Wisc weekend
I can tell you what happened. As a Hyatt diamond I was able to force open a reservation before they closed reservations for all Hyatt elites due to "extraordinary demand". Hyatt plats and diamonds can force open a room and they will displace a non elite. Up to 4 times per year the hotel can declare "extraordinary demand" and elites can't force open a room. They usually won't pay notice to it once hotel is booked up and wait for cancellations to shake out. I imagine they way over sold if they are already moving guests.

But, by the time they did that for the lsu weekend, the elites probably pushed them over the edge. My wife is a platinum and was able to get a room as well as a couple of friends.


LSUAfro
LSU Fan
Baton Rouge
Member since Aug 2005
12754 posts

re: Hyatt Green Bay downgrading guests for LSU/Wisc weekend
quote:

Industry standard for a reservation that is unable to be honored should be a complimentary 1st night at whatever property they "walk" y

This isn't a walk. This is a booking error with advance notice. You won't get a free night.
This post was edited on 12/11 at 8:43 pm


heartbreakTiger
Mississippi St. Fan
grinding for my grinders
Member since Jan 2008
138974 posts

re: Hyatt Green Bay downgrading guests for LSU/Wisc weekend
its pretty far out, I would suggest bombing their Facebook with horrible reviews. If you are a reward member id call and tell them that you are dropping them from your business.

If they don't budge cancel the room and book at another hotel.

Also remind them how bad Harrys Ts felt when they fricked with LSU


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141
heartbreakTiger
Mississippi St. Fan
grinding for my grinders
Member since Jan 2008
138974 posts

re: Hyatt Green Bay downgrading guests for LSU/Wisc weekend
bullshite, if he raises hell and publicly embarrasses them on their Facebook and other review sites they will offer him something to make him stop doing it.


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