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Started By
Message
Anyone get through with their insurance agent to make a claim?
Posted on 8/31/12 at 10:30 am
Posted on 8/31/12 at 10:30 am
been getting voice mails all morning 
5
Posted on 8/31/12 at 10:55 am to CE Tiger
Your agent is not the place to file a claim. Google your insurance carrier and they will have a number to call in claims. Be aware that you will more than likely have a hurricane deductible. Make sure it is in your best interest to file a claim...
Posted on 8/31/12 at 10:57 am to wickowick
We file them for our customers...
Just an extra step so they don't have to worry..So he's right in calling his agent, if they are worth a damn - they will do it for him.
CE, just keep trying. Try email as well. What's your deductible and what do you have wrong?
Just an extra step so they don't have to worry..So he's right in calling his agent, if they are worth a damn - they will do it for him.
CE, just keep trying. Try email as well. What's your deductible and what do you have wrong?
Posted on 8/31/12 at 11:07 am to Meatloaf
The people taking claims on the claims lines will ask questons about damage. Most times when the agent's office calls in a claim they don't have all the answers so that information is not entered into the claim info. The result is missing info going out to the field adjuster which makes it harder prioratize damage quickly after a big event...
Posted on 8/31/12 at 11:12 am to wickowick
Matter of opinion I guess..Never been a problem for any of our customers. We do it all the time.
But everyone runs their office differently.. no biggie.
But everyone runs their office differently.. no biggie.
Posted on 8/31/12 at 11:13 am to CE Tiger
Definately call your carrier direct if you know your deductible. Going through the agency just creates more delay and you dont get the detailed instructions the carrier is going to give and you dont get to relay the damage first hand.
FWIW, wick is on it 100%, carrier much prefers the claim go directly to them. Helps in a big way with claim triage and assignements
FWIW, wick is on it 100%, carrier much prefers the claim go directly to them. Helps in a big way with claim triage and assignements
This post was edited on 8/31/12 at 11:14 am
Posted on 8/31/12 at 11:13 am to CE Tiger
Mine sent emails & Facebook messages out to all customers saying their office phone lines & internet are down. Gave us cell # and email address to try. Check and see if the agent has a website or FB page with alternate contact info.
Posted on 8/31/12 at 11:23 am to KABoss02
It's still 24-48 hour turn around no matter who calls..
no argument here, but if you get the correct info from the customer and the agent call it in, it's still taking the same amount of time to process.
no argument here, but if you get the correct info from the customer and the agent call it in, it's still taking the same amount of time to process.
Posted on 8/31/12 at 11:23 am to Dorothy
made a thread with company phone numbers.
Posted on 8/31/12 at 11:28 am to CE Tiger
quote:
Your agent is not the place to file a claim
AAA 800-222-7623
Americas 800-742-3109
ASI 866-274-5677
Bankers 800-765-9700
Centauri 866-215-7574
Chartis Priv. Client Group 888-760-9195
Chubb 800-252-4670
Encompass 800-588-7400
Fidelity (Flood & Homeowners) 800-220-1351
Foremost 800-527-3905
GeoVera 800-631-6478
GMAC 800-325-1088
Hagerty 877.922.9701
Hanover 800-628-0250
Homewise 866-496-1782
Imperial 800-960-7777
LA Citizens See Providers Below
LA Citizens - Bankers 800-973-4953
LA Citizens - First Premium 888-741-0088
Lexington 877-873-9972
Lighthouse 877-852-0606
Progressive 800-274-4499
Safeco Insurance 800-332-3226
Southern Fidelity 866-874-7342
Taken from another thread
This post was edited on 8/31/12 at 11:30 am
Posted on 8/31/12 at 11:31 am to Meatloaf
quote:
What's your deductible and what do you have wrong?
Hurricane deductable is 3,280. Roof took alot of damage and water seeped into ceiling of one of the bed rooms (about a 4'x 4' water stain)
Posted on 8/31/12 at 11:32 am to Meatloaf
quote:
no argument here, but if you get the correct info from the customer and the agent call it in, it's still taking the same amount of time to process.
Many people in the agent's offices don't ask the right questions. Things like asking the steepness of the roof, 1 or 2 story etc, adjuster shows up to the house and can't get on the roof without additional help but no one knew that so another inspection has to be set. Another examplet, tree hit the house. How big, did it cut through the rafters, cut into the walls, soze etc. I have seen claims come in with NO info. I show up to the house 3 weeks later because it was low on priority and the tree took out the entire master extension of the home. Insured didn't call to ask about status because he knew we were busy.
No everyone is like this but more than enough are. It is better for everyone if the insured calls the claims line to file a claims...
Posted on 8/31/12 at 11:43 am to CE Tiger
We called Wednesday night. Called insurance co. Had roofers here to tarp yesterday am and see pro came yesterday to set up
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