Getting a whole house (22KW) GENERAC was the best move I ever made when it comes to the home but comfort and peace of mind does come with a pretty hefty cost.
The companies advertise and hook you with the 10 year guarantee bit, but what you learn later is, you must continually pay to qualify for the guarantee to be in effect.
I am at the point now, where the company will come out 2 times in a given year to inspect my Generac and confirm that it is operational, all for $1000.00
That $500 per visit, which normally is performed within 30 minutes, seems pretty high. And if a problem is found, I am charged the labor and parts minus a 10 percent discount. The only advantage to this paid membership is during a hurricane outage, should the unit crap out, I will be serviced before a new customer will be.
I'm surprised that new businesses haven't sprouted up where enterprising electricians/mechanics will service home generators at a more affordable rate than the companies who installed the units and basically hold customers to a form of extortion.
But, as many say, when I need the electricity, I'm glad I have it.

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Posted by dillpickleLSU

Philadelphia, PA

Member since Oct 2005

26617 posts

Posted on 8/18/26 at 10:58 am to Lutcher Lad

That just sounds like the sold you an annual maintenance contract with 2 visits.

I’m a Briggs and Stratton Dealer and all that’s required( if there are no storms that cause a longer run time) is an annual maintenance that should run about $250-550 depending on if you need a battery and valve adjustment. I’d find a new Generac dealer to service your unit.

The Briggs units exercise 16 seconds a week and 90 minutes a year so the valves shouldn’t even really require adjustment and batteries should just be replaced every 3 years.

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