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Bought PS4 for My Boys, Samsung QLED Won't Connect

Posted on 8/24/20 at 1:21 pm
Posted by jchamil
Member since Nov 2009
16511 posts
Posted on 8/24/20 at 1:21 pm
Not sure if this board or tech board would be better, but I bought a PS4 for my boys. I hooked it up to a Samsung QLED and it won't connect. It shows a PS4 in HDMI 2, but I can't get it to play. Am I missing something really stupid, or is this an issue with Samsung tvs and PS4? Thanks for any help
Posted by Billy Mays
Member since Jan 2009
25284 posts
Posted on 8/24/20 at 1:40 pm to
I would check the HDMI cable connections. It's either a bad cable or you might need to firmly re-attach it to the PS4 or the Samsung connection.

Sometimes mine gets a bit loose and my Samsung TV doesn't recognize it.
Posted by ElRoos
Member since Nov 2017
7216 posts
Posted on 8/24/20 at 1:54 pm to
Is it in the 4K HDMI slot by any chance (assuming it's 4K)? And is it a regular PS4 or a PS4 Pro?
This post was edited on 8/24/20 at 1:54 pm
Posted by jchamil
Member since Nov 2009
16511 posts
Posted on 8/24/20 at 1:57 pm to
quote:

Is it in the 4K HDMI slot by any chance (assuming it's 4K)? And is it a regular PS4 or a PS4 Pro?


I'll have to check both things when I get home, but I think it's a PS4 Pro
Posted by ElRoos
Member since Nov 2017
7216 posts
Posted on 8/24/20 at 2:03 pm to
quote:

'll have to check both things when I get home, but I think it's a PS4 Pro


Yeah I asked bc reg PS4 doesn't have 4K. So if you somehow plugged in an HDMI from a regular PS4 to an 4K HDMI port for your QLED, then it wouldn't output anything. But as the other poster alluded to, it could be a wire issue or it's loose.
Posted by Twal88
Member since Jul 2019
286 posts
Posted on 8/24/20 at 2:14 pm to
Is the light on the PS4 turning white? When I bought my ps4 pro earlier this year it wouldn't boot up all the way and the light would just flash blue. The TV was saying nothing was connected to that input slot. Had to return it and replace it, 2nd one worked like a charm.
Posted by jchamil
Member since Nov 2009
16511 posts
Posted on 8/24/20 at 2:20 pm to
quote:

Is the light on the PS4 turning white?


I'll check this when I get home as well.

Thanks for some of the suggestions for troubleshooting
Posted by barbapapa
Member since Mar 2018
3216 posts
Posted on 8/24/20 at 3:01 pm to
does it work on another tv?
Posted by jchamil
Member since Nov 2009
16511 posts
Posted on 8/24/20 at 3:16 pm to
quote:

does it work on another tv?



Been thinking today at work that is the first thing I should have done
Posted by barbapapa
Member since Mar 2018
3216 posts
Posted on 8/24/20 at 3:53 pm to
could be a bad HDMI port on the TV or the ps4, be careful when plugging the HDMI cables in, you could bend the shite inside and it won't work
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