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Started By
Message
re: Another Broken Egg
Posted on 3/31/09 at 9:49 am to maggie d
Posted on 3/31/09 at 9:49 am to maggie d
quote:
Yeah that make sense. We both like our eggs like that and we've both been ordering them over easy for ever and I never had anyone ask do you want the whites cooked
Maggie...we ask only during the first year or so of operations to make sure the guest is aware of how we cook our eggs. After about a year or so, everyone is aware of how we serve.
Over easy is going to have some uncooked white...and all of our Benedicts are poached easy with runny whites. It's really that we just want to get you what you "envision" out of our system of cooking. We still make mistakes and occasionally we will over cook, but we really work to get it right everytime.
This post was edited on 3/31/09 at 9:51 am
5
Posted on 3/31/09 at 10:09 am to Broken Egg
quote:
we ask only during the first year or so of operations to make sure the guest is aware of how we cook our eggs. After about a year or so, everyone is aware of how we serve.
WTF does that mean? Are you using special cooking equipment back there? It's just eggs, how come you can't make them to order? I think you're really overcomplicating what should be a simple thing. It's like medium rare, most places will tell you what their version is and then you tell the waiter yes or I want it cooked more/less.
Posted on 3/31/09 at 10:19 am to TigerinATL
quote:
It's just eggs, how come you can't make them to order?
Because many of our guest have different ideas about what "over easy" means...you are right, it is not that complicated.
quote:
It's like medium rare, most places will tell you what their version is and then you tell the waiter yes or I want it cooked more/less.
Which is exactly what we are doing.
Posted on 3/31/09 at 10:32 am to Broken Egg
quote:
Because many of our guest have different ideas about what "over easy"
Ding Ding Ding
Some order over easy because they want runny yolk but cooked whites.
When asked I always say "white cooked, yolk runny" I and have no problems saying/doing so.
Would you rather the guy ask you upfront to avoid confusion or lack of understanding by the general public, or wait 20 min for your eggs only to find out they are not cooked to your liking?
Posted on 3/31/09 at 10:41 am to Martini
quote:
My father in law was telling me about this place he hits in Texas that can make him "soft" scrambled eggs like he likes. You ain't gonna find that too often.
Martini...tell your father in law that we do soft scramble all the time. We even do it for the "scrabmlers" which are the sauteed items and scrambled eggs. If you go to a place that cooks to order, then they should be able to handle this, if it is off of a steam table, then it's usually impossible.
Posted on 3/31/09 at 11:09 am to Broken Egg
It was all just very confusing, I thought we were pretty clear, ordered over easy, waitress asked about whites cooked or not cooked, respond want the yellow runny, whites cooked, and then get served cooked whites, hard yellows, with a small amount of gelled yellow - send back, say the same thing again, runny yellow, cooked white and she said its either cooked white of not cooked white, respond, ok its ok if the white is not completely cooked, the main thing is keep the yellows runny - then it gets served right - it just shouldn't be so complicated when ordering - i think the first time saying i want cooked whites and runny yellows should be pretty clear and not require much follow up.
I completely understand its hard to get eggs cooked perfectly, but I don't understand why the waitress can't take the order for what its worth and not come back with such a wierd question that doesn't really answer the complete question of how I want my eggs cooked - meaning the white and the yellow - she kept just asking about the white and it was the yellow that was screwed up.
I completely understand its hard to get eggs cooked perfectly, but I don't understand why the waitress can't take the order for what its worth and not come back with such a wierd question that doesn't really answer the complete question of how I want my eggs cooked - meaning the white and the yellow - she kept just asking about the white and it was the yellow that was screwed up.
Posted on 3/31/09 at 12:45 pm to maggie d
quote:
It was all just very confusing, I thought we were pretty clear, ordered over easy, waitress asked about whites cooked or not cooked, respond want the yellow runny, whites cooked, and then get served cooked whites, hard yellows, with a small amount of gelled yellow - send back, say the same thing again, runny yellow, cooked white and she said its either cooked white of not cooked white, respond, ok its ok if the white is not completely cooked, the main thing is keep the yellows runny - then it gets served right - it just shouldn't be so complicated when ordering - i think the first time saying i want cooked whites and runny yellows should be pretty clear and not require much follow up.
I'm not usually the grammar nazi, but I've never seen a sentence with 14 commas and 4 hyphens.
Posted on 3/31/09 at 2:02 pm to yellowfin
its pretty rambling too
Posted on 3/31/09 at 2:33 pm to maggie d
quote:
its pretty rambling too
The bottom line is that the customer remains confused by a stupid question from a server.
I think the owner's answer and defense is weak.
Posted on 3/31/09 at 3:11 pm to BigAlBR
quote:
I think the owner's answer and defense is weak.
I am not trying to defend anything...it's what we do.
I can't win...if I respond like any owner should, I get beat up for being defensive. I guess it's best just to let it alone. Sorry I couldn't please you BigAIBR.
This post was edited on 3/31/09 at 3:27 pm
Posted on 3/31/09 at 3:27 pm to Broken Egg
"we ask only during the first year or so of operations to make sure the guest is aware of how we cook our eggs. After about a year or so, everyone is aware of how we serve".
Maybe give them a visual or an explanation in the menu. I'd hate to be the person that comes in after the year is up. Or, in this case, have to endure a confused waiter.
Maybe give them a visual or an explanation in the menu. I'd hate to be the person that comes in after the year is up. Or, in this case, have to endure a confused waiter.
Posted on 3/31/09 at 3:31 pm to Broken Egg
quote:
Maggie...we ask only during the first year or so of operations to make sure the guest is aware of how we cook our eggs. After about a year or so, everyone is aware of how we serve.
i don't have a dog in this hunt, but that is an incredibly odd statement .. so basically, if you don't come into your location in the first year and your first visit to the broken egg is in the second year at a location, you're basically fricked like someone that skipped class for a week and should have known there would be a test on monday ?
Posted on 3/31/09 at 3:45 pm to BigAlBR
quote:
The bottom line is that the customer remains confused by a stupid question from a server.
I think the owner's answer and defense is weak.
Agreed.
Posted on 3/31/09 at 3:49 pm to maggie d
i like broken egg (the poster) .. he just needs to stay out of broken egg subjects because my boy seems to occasionally dig himself holes ... i personally have never had a bad experience there, and like the food ... but, i can see why you'd be a little disappointed ... BEC's explanations are pretty weak on the subject .. especially the "after the first year we assume everyone has the same definition for over easy" stuff ..
Posted on 3/31/09 at 3:51 pm to TigahRag
quote:
he just needs to stay out of broken egg subjects
agreed
Posted on 3/31/09 at 3:52 pm to Broken Egg
quote:
I can't win
Sure you can, I think the proper answer was to apologize for any confusion caused by the server. If maggie is giving us an accurate retelling of events, then your server did a poor job of communicating with them. Like you agreed, it should be like a medium rare conversation and what maggie described was more like:
I want my steak cooked medium rare.
Do you want the outside charred?
I want it warm with a pink center.
Do you want the outside charred?
I want a warm pink center and I'd rather not have my steak charred.
Steak comes out with a bloody red center.
Can you please send this back and cook it a little more, I want it medium rare.
They only know in the back charred or not charred.
I want the center warm and pink and the outside kind of charred.
Steak comes back out medium rare.
Posted on 3/31/09 at 3:56 pm to TigerinATL
if i were him, i would have just posted my e-mail addy and asked her to email him so he could rectify the situation in her mind and see to it that she is happy ... you never win an argument with a customer .. anyone from business 101 would know that ... you don't defend yourself .. you give her a free breakfast coupon .. or shite .. tell her stop by with her card and give her discount or something ... one satisfied customer tells 3 people they are happy, one dissatisfied customer tells 10 they are pissed .. you take care of the dissatisfied customer ...
eta: the person telling you they are dissatisfied with you wants you to get better to give them a reason to come back to your place .. you need to worry about the customer that leaves pissed, says nothing and never returns ..
eta: the person telling you they are dissatisfied with you wants you to get better to give them a reason to come back to your place .. you need to worry about the customer that leaves pissed, says nothing and never returns ..
This post was edited on 3/31/09 at 4:01 pm
Posted on 3/31/09 at 4:00 pm to Broken Egg
quote:
Sorry I couldn't please you BigAIBR.
Wow--I just reread your assinine reply. I'll be sure to never spend money in your restaurant.
Posted on 3/31/09 at 4:03 pm to BigAlBR
wow, i just read that too ... dude needs to quit posting in these threads TOTALLY ... he adds an interesting perspective in other threads but turns into a complete arse if someone gives a less than positive opinion of his place ... it's a no-win situation broken egg, dude, stay out of the ABE threads unless you want to say "i am sorry, here's my email addy, please email me so that i can see to it that we make you happy" ... otherwise, cruise past these threads .. good or bad ..
Posted on 3/31/09 at 4:03 pm to Broken Egg
quote:
Maggie...we ask only during the first year or so of operations to make sure the guest is aware of how we cook our eggs. After about a year or so, everyone is aware of how we serve.
Over easy is going to have some uncooked white
My problem is that she had no concern for how we wanted the yellow cooked, only the white - it just didn't make sense - if she would have said, if you want runny yellow, then some of the white will be uncooked, I would have said, fine, that's what I want. But instead she just kept asking cooked or uncooked whites, it made no sense. If someone is standing there asking me if I want my eggs cooked, well I don't want them raw, so naturally the response was "cooked."
And then after getting served hard yellows, it didn't seem like she understood what we ordered at all, or that the confusion about the whites meant our order was wrong. Maybe she understood what we wanted and the cook just over cooked the eggs on accident - who knows because of all the nonesense about do you want your whites cooked or not.
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