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1
Posted on 8/29/21 at 4:50 pm to jsmoke222000
Any chance you can call them and switch the mobile?
Posted on 8/29/21 at 7:07 pm to jsmoke222000
I rain in to the same thing. Had to contact the customer directly and transfer. Not sure I’ll even get paid.
Posted on 8/30/21 at 1:52 pm to Geaux Guy
Has anyone gotten any clarification on this? I'm still unable to enter barcodes into Stubhub and I've got a buyer.
Posted on 8/30/21 at 4:08 pm to jlblsu
Called UCLA again today & they were no help. On hold with stubhub again....
Posted on 8/30/21 at 4:56 pm to jsmoke222000
After another hour on hold I think I got my situation resolved. Stubhub sent me a link to upload screenshots of the tickets. They said they would handle things on their end & that I didn't need to do anything else & I would be paid for the tickets.
1-866-788-2482 is the number to customer service.
This is the link to the online form that I filled out to upload the screenshots:
https://stubhub.freshdesk.com/en/support/solutions/articles/61000292624-customer-request-form
I have no idea if simply sending in screenshots without calling will get your issues resolved or not. I am only posting the link for informational purposes...
Good luck my friends.
EDIT: I just got the following email from Stubhub:
Hi Jsmoke222000,
We were able to update your sales for orders xxxxxxxxx and xxxxxxxxx to external transfer for the LSU at UCLA football game. Please locate these sales in the open sales section of your account to get the buyer contact information to send the transfer of the tickets. Once the transfer of the tickets is sent please also confirm the sale in your account as being delivered.
This will automatically generate an email to the buyer to notify them the tickets have been sent and to accept the transfer.
If you are running into any issues, please reach out to us!
Will S.
StubHub
Customer Experience
1-866-788-2482
776889:1363753
1-866-788-2482 is the number to customer service.
This is the link to the online form that I filled out to upload the screenshots:
https://stubhub.freshdesk.com/en/support/solutions/articles/61000292624-customer-request-form
I have no idea if simply sending in screenshots without calling will get your issues resolved or not. I am only posting the link for informational purposes...
Good luck my friends.
EDIT: I just got the following email from Stubhub:
Hi Jsmoke222000,
We were able to update your sales for orders xxxxxxxxx and xxxxxxxxx to external transfer for the LSU at UCLA football game. Please locate these sales in the open sales section of your account to get the buyer contact information to send the transfer of the tickets. Once the transfer of the tickets is sent please also confirm the sale in your account as being delivered.
This will automatically generate an email to the buyer to notify them the tickets have been sent and to accept the transfer.
If you are running into any issues, please reach out to us!
Will S.
StubHub
Customer Experience
1-866-788-2482
776889:1363753
This post was edited on 8/30/21 at 6:32 pm
Posted on 8/30/21 at 7:13 pm to jsmoke222000
Thank you so much for all the details. Did you list them with the barcode “attached later”, then they updated your account? I completed that request form a week ago asking if I could transfer tickets instead of submitting barcode and I never got a response. We appreciate your many efforts!
Posted on 8/31/21 at 6:10 am to ctigers
Yes. When I called yesterday I explained that the barcodes still didn't work but that I could transfer to a mobile number or an email address. They added the buyers email address to the sale info which allowed me to complete the transfer.
Posted on 8/31/21 at 8:46 am to ctigers
I had a different resolution that I figured might help someone here. I called at 7am as soon as they opened and proceeded to spend about an hour on the phone with StubHub. I explained the situation and said I know many others are having similar issues figuring they had a fix this established problem. Instead, the guy I talked to tried to enter the codes in himself and then put me on hold to talk with his supervisor, who I assume also typed the codes in.
Eventually, they gave up and told me they sent the barcodes to the "Integration Team" to resolve. They will supposedly get the codes in the system within 2 days and will notify the buyers about the holdup. I'm about 51% sure this will work.
Eventually, they gave up and told me they sent the barcodes to the "Integration Team" to resolve. They will supposedly get the codes in the system within 2 days and will notify the buyers about the holdup. I'm about 51% sure this will work.
Posted on 8/31/21 at 9:14 am to jlblsu
I did the same thing a week ago & had to call back 3 more times before I finally got them to add the buyers email address...
FYI, PER LSU Ticket office:
FYI, PER LSU Ticket office:
quote:
The last day to transfer tickets for the UCLA game will be Wednesday, September 1 at 5:00pm as the barcode data will be needed to send to the UCLA ticket office to download into their scanners.
Posted on 8/31/21 at 3:49 pm to jsmoke222000
They allowed me to ticket forward (transfer) my 8 today. All good!
Posted on 9/1/21 at 12:30 am to jsmoke222000
From the LSU site click on ‘sell on stubhub’. That worked for me
Posted on 9/1/21 at 6:54 am to jsmoke222000
you have to have them do an external transfer...it's a nightmare. Good luck...I'd get with LSU and they can help with Stubhub. They're aware of the situation with the UCLA tickets...
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