re: Took my chainsaw to be repaired...

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Where is the repair shop located? How big of a shop is it.? Do they offer other services? Should a small engine repairmen get company benefits? It’s obvious you don’t understand the cost of running a business. If you aren’t willing to pay the repair cost, do it yourself.

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It's a very well established business that is a dealership. I suspect the majority of their revenue comes from selling new equipment. Everything up to zero-turn mowers.

Hey, I'm a successful business owner myself, so no need to lecture me. At the end of the day, it doesn't matter what you pay your employees or what benefits you offer. If you price yourself out of the market, you either don't care if you get the work, or your model is flawed. I have an old McCullough chainsaw that was given to me a long time ago. Years ago, a shop told me the repair costs were more than the saw was worth. That's honesty. Paying 50% of the price of a new item, to fix used item, makes me think you don't understand finances.