re: PSA on passports (updated info last page)

I renewed mine and my wife’s by mail in April. It said the wait was 12 weeks for regular processing. Took almost a month for status to go from received to processing. I tried calling to upgrade to expedited because we have a trip booked later this month. Waited on hold for 2 hours before I gave up. Ended up getting ours about 10 weeks after I mailed them.