re: What’s the point of a State Farm “Insurance Agent”?

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What got me to switch my insurance is I call these people about a quote for flood insurance.

I don’t get any information besides a request for a land survey. I have to go to their office, drop it off. Nobody will talk to you.

I get a quote in the mail. Nothing else.

Just a print out, no follow up.

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Depending on your location and property type, a flood elevation certificate is often needed in order to provide an accurate quote. Judging from the kind of customer you admit to being, you'd be a pain in the arse to explain why the accurate quote came back so different than the outright guestimate that they would have given you without a certificate. Them asking you for the certificate is perfectly normal in some cases.

You being required to drop it off in person then getting a quote in the mail afterwards is NOT normal. That's crappy customer service.

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Lost all 6 lines of my business that day. It’s like $763/mo. Apparently not very important.

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They probably knew how much of a pain in the arse you were and figured it was worth it to see you leave.


To answer your original question, State Farm agents are trained to hire a staff within their office to handle most day to day operations and sales tasks. The agent whose name is on the door and sign outside usually handles the bigger sales, the more affluent customers, and the financial services offered through the office such as IRAs, 401(k)'s, and other investment products.

That said, I'm sure if you had simply called the office and asked to speak directly to the agent and voiced your concerns as well as explained what kind of customer you are, he/she would have given you more personal attention and made sure all your policies were reviewed regularly. Sometimes all you have to do is be honest and communicate. Your lack of communication is not an excuse for that agent to ignore you, though.