re: PSN Account Banned after Hack

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You should be ok. Don't worry.
I engaged playstation chat the first thing the next morning. I calmly (and nicely) explained the situation in as much detail as I could.
The psn rep explained that yes, my account was banned due to money being owed, but that due to the situation they could remove what was owed and reinstate my account. They also explained that if it happened again that my account could be permanently banned.
I also underlined that while I was super appreciative, I had two child accounts that I needed to protect. (Let's call them c1 and c2). They wete totally innocent. There were other child accounts (c3 c4 c5) that I did not create nor authorize and they should be removed, although I didn't get the exact name of them until my account came back.
The psn rep told me not to worry and gave me a case #. My account was reinstated in about 6 hours.
Meanwhile my sons lost their accounts and were soon banned after my interaction. I went on to my psn account, locked out the bogus child accounts the besg I could, and waited.
My son was super upset so I went back on the psn chat. I logged in with his email and credentials and explained that he wants his account back and he's innocent. I cited the previous case #.
His account was reinstated in about 24 hours.
Remember to be patient, friendly and thankful. They have you over a barrel and being a prick won't do you any favours. Good luck.
As a sidenote - I have now engaed 2fa and will never add a cc or visa debit to my account. It's psn gift cards from now on.

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