re: The Women of GoAuto Insurance

quote:

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Took about 10 days to send an adjuster out. Then another 3 weeks after that to get an estimate from the claims people.

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The parolee may not have reported it timely to his agent.Then it may have taken a while for the claims staff to contact the parolee to get his statemetn and confirm facts. This i not your fault , obviously but not always slow playing by the carrier.

If they appraised your car they should have been able to get a copy of the appraisal to you sooner than three weeks. The multiple storms hitting Louisiana or threatening to do so may have created erratic work days an dincreased claims volumes.

The GoAuto hiring process is not as selective as some major carriers and it is likely their adhernce to service standards is not as tighlty controlled. They likely assign high volumes of files to inexperienced adjusters which creates delays. While this may tarnish their image in a sense their client is mainly non standard drivers who don't have the options those with better underwriting profiles may have.

Hopefully your claim was resolved to your satisfaction.