re: Google Pixel Phones.... Why are they so bad?

I had the 1 and the 3. Customer service for me wasn't helpful in the warranty department. I bought the phone from Verizon and tried to send it to Google because the fingerprint sensor was crooked. They told me 2 week process to get it fixed and no loaner. Would have left me without a phone. Verizon sent me a refurb instead. I've moved on to OnePlus