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re: I'm picking up my Green Mountain Grill on Saturday

Posted on 4/17/20 at 12:28 pm to
Posted by Chucktown_Badger
The banks of the Ashley River
Member since May 2013
31469 posts
Posted on 4/17/20 at 12:28 pm to
Green Mountain service story...

Following the wood fired pizza evening, my igniter was out. So I emailed them yesterday at maybe 3pm. They responded by 4, and by 5 they had confirmed that a new igniter was going in the mail today, and also linked me to a YouTube video on how to still use the smoker with a non functioning igniter.

Apparently my smoker is still under warranty...and I bought the damn thing in January of 2018. I've never seen customer service that was more responsive than GMG (and they're US based).
This post was edited on 4/17/20 at 12:29 pm
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