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re: I'm picking up my Green Mountain Grill on Saturday
Posted on 4/17/20 at 12:28 pm to Chucktown_Badger
Posted on 4/17/20 at 12:28 pm to Chucktown_Badger
Green Mountain service story...
Following the wood fired pizza evening, my igniter was out. So I emailed them yesterday at maybe 3pm. They responded by 4, and by 5 they had confirmed that a new igniter was going in the mail today, and also linked me to a YouTube video on how to still use the smoker with a non functioning igniter.
Apparently my smoker is still under warranty...and I bought the damn thing in January of 2018. I've never seen customer service that was more responsive than GMG (and they're US based).
Following the wood fired pizza evening, my igniter was out. So I emailed them yesterday at maybe 3pm. They responded by 4, and by 5 they had confirmed that a new igniter was going in the mail today, and also linked me to a YouTube video on how to still use the smoker with a non functioning igniter.
Apparently my smoker is still under warranty...and I bought the damn thing in January of 2018. I've never seen customer service that was more responsive than GMG (and they're US based).
This post was edited on 4/17/20 at 12:29 pm
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