re: My visit to an auto dealership today

My parents had a dealership on the Northshore say that the scratch on the bumper was no big deal. They went on to say that it was going to be scratched up in a grocery store parking lot at some point anyway so why worry about it. Needless to say, they were having none of it for a NEW car. The craziest part of all of this is that the guy informing them of this had his name on the building. On a final note, this "new car" had sand, dog hair, and french fries in it too (it evidently was a loner for someone that took it to the beach). It's crazy how customer service and quality control have gone downhill so noticeably.