re: Laptop won’t connect to internet.

There should be some built-in troubleshooter. It's mostly crap, but sometimes it fixes problems for my HP laptop. You can also try going into device manager and updating your wireless adapter driver.

As said, connect an ethernet cable between laptop and router. That will probably let you know if it's wifi or not.

Pretty much every brand new laptop has these problems.

HP has pretty good customer service. Could email or call. I've gotten help both ways.

Could also try to connect to someone else's network or tether to phone. Might can eliminate possibilities. My guess is it's your wireless adapter driver no quite working properly.