re: Has 20% become the new standard for tipping?

This is how I always knew the restaurant owner was a scum bag, overtime pay. When I was making $2.15-$3.15 an hour, I worked for a couple of idiots that wouldn't let you work overtime. As a business owner myself now, it's still laughable. An extra $1/ hour for a qualified person that wants to hustle is pennies on the dollar what they will return to you. Instead you pay some lazy lowlife that's barely working 20 hours a week to work that extra shift. Never makes sense.